WISE Parking - Queen Elizabeth Car Park 2 - PCN Appeal failed

Shekar

I need some advise with respect to independent appeal service for parking charge appeal that was rejected.

Here's the scenario...

I had arrived at the A&E around 16:40  in the evening to see a doctor and left the premise around 23:15 hours. The parking cost for up to 8 hours is £6.20 ,I had paid a total of £8.10  in stages, initially paid for 4 hours and then extended them a couple of times for a total of 6 hours however I was in the premise for 6 hour and 35 minutes. They have rejected my appeal on the grounds that parking was paid for the entire duration. My argument is that I have paid more than what they charge for a duration of 8 hours.

I appealed against the decision highlighting that in total I have paid more than required for my duration of 6 hours and 35 minutes highlighting that mobile reception was bad in the premise and I was being seen by the doctor at the time when the parking was expiring.  Also advised that I have paid more than what one would pay for a duration of 8 hours if you pay at a stretch.

See the below response on my appeal. Please advise I have get this reversed in the independent appeal service , and do I have any grounds for a success

Thank you for your appeal received on 18/04/2023 regarding the above detailed Parking Charge Notice. We have

reviewed the case and considered the comments that you have made. This appeal has been considered in

conjunction with the evidence gathered by our Automatic Number Plate Recognition cameras, any payment

machines onsite as well as any payment services being used onsite. Our records show that the parking charge

was correctly issued as your vehicle was parked in breach of the Terms and Conditions of Parking.

All signage on site states a valid ticket must be purchased covering the duration of your stay. We have been able

to allocate a payment made for this vehicle registration and can see from the evidence provided that 3 payments

were made on the 30/03, from 22:17-23:17, 20:57-21:57 & 16:48-20:48, however, the tariff that was paid didn't

cover the full duration of the vehicles stay. You parked for 6 hours 35 minutes, but paid for 6 hours.

It is important for us to ensure that Parking Charge notices are only issued when they should be. As part of our

quality checks we look to see if there are payments which have been made that can be allocated to vehicles where

the registration may entered incorrectly.

Le_Kirk

Not sure where this hospital is but there are three other threads/discussions on  the forum that you can find by searching and they may give you some ideas about how to go about it - my suggestion is to get hold of PALS at the hospital and demand (nicely) they they have it cancelled, referring them to the NHS parking principles (ask Auntie Google)

Coupon-mad

Complain to PALS like in the other Wise threads.

Certainly no caving in by paying. 

Read those other threads. Wise are a new PPC and in our experience display no empathy at all.  IMHO they shouldn't run hospital parking and are no better from what we see, than any other rogue PPC.

Boat_to_Bolivia

Coupon-mad said:

Complain to PALS like in the other Wise threads.

Certainly no caving in by paying. 

Read those other threads. Wise are a new PPC and in our experience display no empathy at all.  IMHO they shouldn't run hospital parking and are no better from what we see, than any other rogue PPC.

All cut from the same cloth. Their only aim is making money from the uninformed and those frightened by their threats. It's despicable...they all are despicable parasites IMHO.

Shekar

Thanks all for your feedback, I will reach out to PALS at Queen Elizabeth, Woolwich , London

Could someone point me to similiar thread please

Le_Kirk

Shekar said:

Thanks all for your feedback, I will reach out to PALS at Queen Elizabeth, Woolwich , London

Could someone point me to similiar thread please

What is "reaching out"? Are you going to stand outside the office with your arms outstretched?  Plan A is a complaint and on this occasion to PALS.  We find it better to write a complaint from the heart rather than using a template as these are often spotted for what they are.  I did suggest 21 April at 4:30PM <<LINK that you search the forum for similar threads.

Coupon-mad

You'll find other Wise QE threads if you search the forum for those words.

Or 'Wise Queen Elizabeth'.

Shekar

I have sent the complaint email to PALS and they have come back saying they have forwarded the email to WISE parking and will let me know the outcome, meanwhile asking me to appeal the PCN, In fact I had already mentioned in my original email that appeal was rejected , so find it amusing as to if they even read my email properly :-(

KeithP

You need to remind PALS and the higher management at the Queen Elizabeth Hospital in Woolwich about their responsibilities.

In the document -
NHS car parking guidance 2022 for NHS trusts and NHS foundation trusts -
you will see...

Shekar

Thanks for the above link, have sent them a note reminding them on their responsibilities, still awaiting their response.

Shekar

How ridiculous is this , received a reply from PALs , they seem to forget their responsibilities. What do I do now ?

Dear Shekar,

Many thanks for your email. I cannot override a decision that has been made by wise parking. Please can you direct your concerns to complaints@wiseparking.co.uk.