Returns issue with Nike - help!

afterthoughts

Hey guys,

Looking for some help with some issues I'm having with Nike...

I made several orders 2 weeks ago and started the return process for two of the orders between 15/04 - 17/04.
I faced a few small issues with the QR returns code which the online agent resolved.

17/04 Post office refuse the packages stating that the labels did not cover the full weight of the packages.
I contact customer services who tried to blag me into separating the packages (they'd still be over weight). Eventually they send new labels with the online agent stating they could be used as QR codes. They kindly send me a 20% voucher code... I'm thankful.

18/04 Post office refuses packages again, stating the labels weren't the QR code but need printing instead. I take the blame and find a printer.

20/04 Back to the post office with the now printed labels. Package 1 is accepted.
Package 2 can't be sent as the label is showing as previously used..
Customer services send me a new QR code. I demand to speak to a manager and for a line to make a complaint. I'm told they're unavailable and given a generic email address. The only solution is to offer me a further 15% voucher code which I can't use in conjunction with the old one. I refuse as I feel I need reimbursing without spending more money with them. As I've left it, I demand that the agent asks a manager to call back.

Just wondering what rights I have in this situation? Without exaggeration, I've spend near an hour driving/waiting at the post office and over an hour in contact with customer services.
What happens if the new QR code has more issues? (it looks identical to the first ones that were underweight).

tightauldgit

You have the right to be provided with a working return label and a full refund for your purchase. Beyond that...nothing. 

Manxman_in_exile

Are you returning them because they're faulty or as "a change of mind"?

If the latter, do you know if you've cancelled the order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk) or under Nike's own returns policy?

afterthoughts

Manxman_in_exile said:

Are you returning them because they're faulty or as "a change of mind"?

If the latter, do you know if you've cancelled the order under......

I used the Nike online system to trigger the return,
I've marked one of the items in the order as faulty as one of the shoes was unusually tight