We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Faulty washing machine fb business seller refusing to reimburse

I brought a second hand washing described as good condition from facebook marketplace and the bearings are worn out(plus it was caked in mould which i cant remove all off) so i contacted seller after ignoring me for a week, he started getting abusive (f's and c') and refused to reimburse and collect.

He has multiple items on there each week so presume he's a business seller.
Went to the police as a quick search showed he went to prison for stealing 60k from his friends/clients few years ago and they told me to go to small claims court, but I can't find his business address. Is it still possible?

Is there anything else i can do?

I understand i have a minimum of 14 days after receiving your item to decide if you want to keep it, and a further 14 days to send the item back after notifying the business of your return. But cant enforce that on somebody who just swears at me.

Thanks for reading and any help given.

«1

Comments

  • soolin
    soolin Posts: 74,407 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    To serve any sort of legal documents you are going to need an address, you would also need to prove seller was operating in the course of a business and many of these traders stay well under the radar.

    How did you pay?
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Bradden
    Bradden Posts: 1,203 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Was the fridge delivered to you or did you collect?
  • ex-homelessdude2
    ex-homelessdude2 Posts: 98 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    edited 19 April 2023 at 3:12PM
    Was the fridge delivered to you or did you collect.



    washing machine was delivered.
  • TELLIT01
    TELLIT01 Posts: 18,192 Forumite
    Part of the Furniture 10,000 Posts Name Dropper PPI Party Pooper
    Bradden said:
    Was the fridge delivered to you or did you collect?

    What fridge?
  • soolin said:
    To serve any sort of legal documents you are going to need an address, you would also need to prove seller was operating in the course of a business and many of these traders stay well under the radar.

    How did you pay?
    i paid cash
  • soolin
    soolin Posts: 74,407 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I think you may have to accept that you aren't going to be able to do anything about this, It's difficult to see any way of tracking down the seller and also proving he was acting as a business. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • tightauldgit
    tightauldgit Posts: 2,628 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Did you get any kind of receipt or delivery note with a business name on it?
  • Did you get any kind of receipt or delivery note with a business name on it?
    no i didnt.

    if  i can  track him down can i go to the council to complain about him acting as a business? or inland revenue?
  • eskbanker
    eskbanker Posts: 38,000 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    if  i can  track him down can i go to the council to complain about him acting as a business? or inland revenue?
    You can if you like, but it won't get you anywhere, as neither body will be interested (like the police) and doing so wouldn't help get your money back, which is surely more important here?
  • eskbanker said:
    if  i can  track him down can i go to the council to complain about him acting as a business? or inland revenue?
    You can if you like, but it won't get you anywhere, as neither body will be interested (like the police) and doing so wouldn't help get your money back, which is surely more important here?
    well it would stop other ppl  getting ripped off?
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352K Banking & Borrowing
  • 253.5K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245K Work, Benefits & Business
  • 600.6K Mortgages, Homes & Bills
  • 177.4K Life & Family
  • 258.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.