Credit card transfer from MBNA to Nationwide

MaryJB

Hi...I applied for a new credit card and balance transfer with Nationwide.  They were to transfer debt from MBNA.  I did it all online with it being accepted and then i get a letter in the post to say the transfer had not gone through and to ring them.  Then told that they could only sort my balance transfer by sending MBNA a cheque in the post.  In the meantime they had put the £2000 debt on to my new card without clearing the debt on my MBNA card and 1 month later they still havent sorted out the transfer leaving me with £4000 debt rather than my original £2000.  They have reissued a cheque to MBNA as the first one didnt arrive so Im unsure when the actual transfer will happen.  I have rang Nationwide to complain but have been told that they have 56 days to get back in touch with me about this!  Not sure what to do about this as I dont understand how they can add debt to my new card when they havent cleared my debt on my old card?  

grumbler

Your account doesn't have to be in debit until the cheque clears - that's what is worth complaining about.

However, if the transfer is to 0%, it doesn't matter whether it's £0 or £4K.

MaryJB

It is a 0% transfer but my issue is that I am now in £4000 debt so if I am looking for credit it would have an impact. Also, I still have to make payments on the card that has £2000 debt cause Nationwide havent shifted it across to the 0% interest which is not what I wanted 

LL2020

Hi MaryJB - did you have any luck sorting this please? I’m also trying to transfer from nationwide to mbna but nationwide are saying it needs to be done manually via a cheque. When I speak to mbna they say that’s incorrect and would never be done that way?!

CliveOfIndia

LL2020 said:

Hi MaryJB - did you have any luck sorting this please? I’m also trying to transfer from nationwide to mbna but nationwide are saying it needs to be done manually via a cheque. When I speak to mbna they say that’s incorrect and would never be done that way?!

Given that the OP has not been back since they posted this over a year ago, I wouldn't hold your breath for a reply ...

Superhoopza

LL2020 said:

Hi MaryJB - did you have any luck sorting this please? I’m also trying to transfer from nationwide to mbna but nationwide are saying it needs to be done manually via a cheque. When I speak to mbna they say that’s incorrect and would never be done that way?!

Let me know if you get this resolved as I'll be looking to do a transfer from MBNA to Nationwide soon.

LL2020

Superhoopza said:

LL2020 said:

Hi MaryJB - did you have any luck sorting this please? I’m also trying to transfer from nationwide to mbna but nationwide are saying it needs to be done manually via a cheque. When I speak to mbna they say that’s incorrect and would never be done that way?!

Let me know if you get this resolved as I'll be looking to do a transfer from MBNA to Nationwide soon.

So I spoke to Nationwide and gave them the details of the mbna account on Tuesday who arranged for the balance transfer to be sent across. Today I’ve noticed that the money has been shown as a debit on my nationwide account but that still hasn’t reached mbna… they did say 7-10 working days so I likely won’t see anything on the mbna account until late next week. I just hope it gets there!

Hopefully you’ll be fine as mbna couldn’t understand this process!

Superhoopza

Nationwide are so archaic in all their processes. Probably worked out for the better for me to get accepted as it was done semi manually but also means things like this are slow.

Nasqueron

LL2020 said:

Superhoopza said:

LL2020 said:

Hi MaryJB - did you have any luck sorting this please? I’m also trying to transfer from nationwide to mbna but nationwide are saying it needs to be done manually via a cheque. When I speak to mbna they say that’s incorrect and would never be done that way?!

Let me know if you get this resolved as I'll be looking to do a transfer from MBNA to Nationwide soon.

So I spoke to Nationwide and gave them the details of the mbna account on Tuesday who arranged for the balance transfer to be sent across. Today I’ve noticed that the money has been shown as a debit on my nationwide account but that still hasn’t reached mbna… they did say 7-10 working days so I likely won’t see anything on the mbna account until late next week. I just hope it gets there!

Hopefully you’ll be fine as mbna couldn’t understand this process!

Shame it takes so long, my BTs are normally paid within a day or so, then maybe 2-3 working days for the balances to show this but good result anyway

Superhoopza

LL2020 said:

Superhoopza said:

LL2020 said:

Hi MaryJB - did you have any luck sorting this please? I’m also trying to transfer from nationwide to mbna but nationwide are saying it needs to be done manually via a cheque. When I speak to mbna they say that’s incorrect and would never be done that way?!

Let me know if you get this resolved as I'll be looking to do a transfer from MBNA to Nationwide soon.

So I spoke to Nationwide and gave them the details of the mbna account on Tuesday who arranged for the balance transfer to be sent across. Today I’ve noticed that the money has been shown as a debit on my nationwide account but that still hasn’t reached mbna… they did say 7-10 working days so I likely won’t see anything on the mbna account until late next week. I just hope it gets there!

Hopefully you’ll be fine as mbna couldn’t understand this process!

Let me know if it gets there please

Superhoopza

Did you also try to transfer balances from any other provider to Nationwide and if so did you encounter any problems/longer than usual delays?