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Humax freesat 1000s 500

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Hi ,Freesat box is not recording properly,
either dosnt record at all or part records anything from 6 mins to half hr or does it all! Have unplugged etc and contacted humax for their few suggestions . Do I need a new box in which case what as they don’t make them any more ? Or do I need Ariel man To check dish, dish was there when we moved in ( freeview Ariel’s are
to upstairs lol ) humax is quite old I guess . Don’t want to pay dish Man if need a box anyway . Thanks for reading x
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