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Royal mint withdrawals not going through
htel
Posts: 4 Newbie
Where do I go from here? March the 10th 2023 I made a withdrawal. Three weeks later after being fobbed off many times they tell me that they don't send to a business bank account. I then use a personal account. 4 more weeks pass and the money has gone from the royal mint account but nothing in my bank..
Each time I call they say they will ask credit control and fail to get back to me.
Do I go to the financial ombudsman, the press, a court? What do you suggest.
Each time I call they say they will ask credit control and fail to get back to me.
Do I go to the financial ombudsman, the press, a court? What do you suggest.
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Comments
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Make a formal complaint with the royal mint. The ombudsman will not look into it until you have done so.htel said:Where do I go from here? March the 10th 2023 I made a withdrawal. Three weeks later after being fobbed off many times they tell me that they don't send to a business bank account. I then use a personal account. 4 more weeks pass and the money has gone from the royal mint account but nothing in my bank..
Each time I call they say they will ask credit control and fail to get back to me.
Do I go to the financial ombudsman, the press, a court? What do you suggest.If you want me to definitely see your reply, please tag me @forumuser7 Thank you.
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I had exactly the same problem and was constantly being fobbed off, promised things emptily, or given the wrong information. I even asked for the details of who to escalate my complaint to and was given the wrong email (which was sent back as undeliverable).
It was only when the actual head of customer services became involved that everything started to resolve. She is so conscientious in finding a solution, and so professional about making it happen. Try her. headofcustomerservices@royalmint.com
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The Royal Mint is not FCA authorised and not a member of the Financial Ombudsman Service, so you have no protection in that regard.Complaints process is outlined here: https://ade1.royalmint.com/contact/complaints/As mentioned above and outlined in the complaints process linked above, stage 2 of the complaints process is escalation to the head of customer services if you don't satisfactory resolution after making the initial complaint.
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