new first direct account - massive UX fail?

Rich1976

I don’t think instant notifications are necessary. You’ve paid for something so should know the money is to leave the account the next day. I don’t understand why a notification is required. If people use them to keep a log for their budgeting then fair enough but not if they don’t do anything with it.

The only notifications I like are the Apple Pay ones as I can log on my spreadsheet back home what’s been spent. 

ForumUser7

Rich1976 said:

I don’t think instant notifications are necessary. You’ve paid for something so should know the money is to leave the account the next day. I don’t understand why a notification is required. If people use them to keep a log for their budgeting then fair enough but not if they don’t do anything with it.

The only notifications I like are the Apple Pay ones as I can log on my spreadsheet back home what’s been spent. 

I like notifications when funds come into the account - helpful to know once funds come in from linked accounts (NBA), so you can just withdraw it then, rather than checking throughout the day

pridehappy

I've got to agree, I used to have a first direct current account although I switched back when their product was very poor for those who didn't go overdrawn and had very poor interest rates and had never had any issues before that (although I hadn't contacted them since around 2018, this was early 2022). The app was temperamental and a lot of vital features weren't working for me. Nobody seemed to know how to fix them like most banks these days so decided to switch.

Had to contact them around 5 times to get an accurate transaction history, which was eventually sent through the post in 12 envelopes (yes, 12! Not very environmentally friendly, although not surprised when you see their ethical score).

Nationwide has to be the bank so far which has had the least issues, switching process was very easy as long as you wait a few days for everything to go through. Virgin Money was also very easy, apart from the overdraft which took a little longer than you'd expect on a joint account.