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TALK TALK
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Rangers133
Posts: 1 Newbie
HI,
so the household broadband is under my mums name. my mum is vunerable .when my mum attempts to log in on talk talk she cannot remember her password as she hasnt had to log in for 2 plus years. so, it then requests to get a link sent to her email but it keeps stating email not recognised so we are completely stuck there. when calling, each and every single individual for the last week has asked for 2 random password digits which my mum has no clue about so no help can be provided over the phone at all!!period. cant get online and cant phone. so, i called and raised a complaint as a non member, i was spoken to (no security) on tuesday 11th April by an agent which it was either his first day as he didnt seem to have a cluje what he was doing and there was quite clearly a language barrier. he stated under complaint ref cmp-417595 that he had put my mum on a new 2 year deal, which is fine and he would send confirmation by email (he hasnt). in addition, for the lack of service, poor help etc he would compensate me £75.00 which i accepted. the quickest way for me to get this would be, was to take my bank details which i gave him and he would send the £75 back to my monzo acc which i havent yet received, however, i did notice a DD had been set up with my monzo account. so, the household has apparently been placed on a new 2 year deal which ive no details neither has my mum ands i havent yet been comped to my account. i received an email to resolve the complaint which is complete gobbletygoop and makes no sense other than a new deals been done and i have apparently been compensated. so,, as we cannot get onlin, nor can we get help by phone we have to move provider. i have complained yet again and emailed the CEO !! what next
so the household broadband is under my mums name. my mum is vunerable .when my mum attempts to log in on talk talk she cannot remember her password as she hasnt had to log in for 2 plus years. so, it then requests to get a link sent to her email but it keeps stating email not recognised so we are completely stuck there. when calling, each and every single individual for the last week has asked for 2 random password digits which my mum has no clue about so no help can be provided over the phone at all!!period. cant get online and cant phone. so, i called and raised a complaint as a non member, i was spoken to (no security) on tuesday 11th April by an agent which it was either his first day as he didnt seem to have a cluje what he was doing and there was quite clearly a language barrier. he stated under complaint ref cmp-417595 that he had put my mum on a new 2 year deal, which is fine and he would send confirmation by email (he hasnt). in addition, for the lack of service, poor help etc he would compensate me £75.00 which i accepted. the quickest way for me to get this would be, was to take my bank details which i gave him and he would send the £75 back to my monzo acc which i havent yet received, however, i did notice a DD had been set up with my monzo account. so, the household has apparently been placed on a new 2 year deal which ive no details neither has my mum ands i havent yet been comped to my account. i received an email to resolve the complaint which is complete gobbletygoop and makes no sense other than a new deals been done and i have apparently been compensated. so,, as we cannot get onlin, nor can we get help by phone we have to move provider. i have complained yet again and emailed the CEO !! what next
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Comments
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You may have to set up an authority to act on behalf of your mother if she cannot call herself.
Any communication will go to the email originally associated with the account, due to privacy and security reasons.
Do you know the email that was used to register the account ?
Check the inbox there.
How is the account currently paid for ?
Head over to the Billing section of the TalkTalk forums for some staff assistance.
https://community.talktalk.co.uk/t5/Billing/bd-p/45
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