House I rent isn't on National Grid

macman

If the supply is now shipperless then they're not going to bill you, because by definition there is no supplier to bill you.No bills, no account, no entitlement to EBSS.

Alnat1

Would that mean they should return all the payments as there is no account to pay?

Bexswarbrick

Alnat1 said:

Would that mean they should return all the payments as there is no account to pay?

That would be nice! What on earth have I been paying for all this time? Makes me wonder if I didn't send it meter readings would they have charged me at all.

Xbigman

Alnat1 said:

Would that mean they should return all the payments as there is no account to pay?

That was what I was thinking. 
Maybe go to DefCon 4 and use the DD guarantee to recall all the payments ever made? I'd certainly be tempted to go down that route.


Darren

Bexswarbrick

Xbigman said:

Alnat1 said:

Would that mean they should return all the payments as there is no account to pay?

That was what I was thinking. 
Maybe go to DefCon 4 and use the DD guarantee to recall all the payments ever made? I'd certainly be tempted to go down that route.


Darren

Haha very tempting. Surely I am due some compensation for all of the stress this has caused me! They have said that I can take it further and make an official complaint to Ofgem as it's been 8 weeks since I made the complaint to E.On. but worried if I draw more attention to it, I will have to pay.

macman

No, they didn't say that. Ofgem do not handle consumer complaints. The Energy Ombudsman would be your route for complaint if no response after 8 weeks.. And they don't offer compo for stress. A token sum for goodwill sometimes, rarely more than £50.

70sbudgie

I'm wondering if your DNO could provide more information about the MPAN and / or connection? They may be able to confirm if it is disconnected, or why there appears to be confusion over the address / MPAN. (They also may not).