NS&I Passcode

justwantedtosay

Is anyone else having problems with logging on to NS&I? I could do so last month but now they say they have to send me a one time passcode and once I've agreed the website says it's been sent but nothing arrives at my phone, which is a landline - I don't have a mobile. I did try phoning them but the woman just seemed annoyed that I'd bothered her and couldn't/wouldn't help.

cymruchris

justwantedtosay said:

Is anyone else having problems with logging on to NS&I? I could do so last month but now they say they have to send me a one time passcode and once I've agreed the website says it's been sent but nothing arrives at my phone, which is a landline - I don't have a mobile. I did try phoning them but the woman just seemed annoyed that I'd bothered her and couldn't/wouldn't help.

It seems it should come through to your landline, but does mention on their website that sometimes the number gets blocked as a kind of spam - who provides your phone line? You might have to contact them to ensure that the NS&I number doesn't get blocked according to what they've written.

https://www.nsandi.com/two-factor-authentication-help

Swipe

justwantedtosay said:

I did try phoning them but the woman just seemed annoyed that I'd bothered her and couldn't/wouldn't help.

I've had no problems using my landline for passcodes but have to admit it's been a couple of months since I last needed to enter one. I'd make a formal complaint. Their customer service has become truly shocking recently, they are meant to be there to help.

justwantedtosay

Thanks both. I receive automated calls for this purpose from other providers so I don't think there's a good reason why NS&I's doesn't work. I certainly haven't blocked any numbers. I've never needed a passcode from NS&I before.

Grumpelstiltskin

It worked for me yesterday with a landline number.

ranciduk

When I used to get OTP  by landline it always seemed a bit haphazard with NS&i

sometimes i would get one - sometimes I wouldn’t - sometimes the phone would ring and I would just get silence when I picked up

gladly it seems much more reliable now I use a mobile instead 

MarkFromCornwall

justwantedtosay said:

Is anyone else having problems with logging on to NS&I? I could do so last month but now they say they have to send me a one time passcode and once I've agreed the website says it's been sent but nothing arrives at my phone, which is a landline - I don't have a mobile. I did try phoning them but the woman just seemed annoyed that I'd bothered her and couldn't/wouldn't help.

It worked for me this morning, but it was extremely slow logging on and continued to work painfully slowly with long pauses every time I clicked on something.  Perhaps best to wait and try again later.

Swipe

ranciduk said:

When I used to get OTP  by landline it always seemed a bit haphazard with NS&i

sometimes i would get one - sometimes I wouldn’t - sometimes the phone would ring and I would just get silence when I picked up

gladly it seems much more reliable now I use a mobile instead 

I actually changed from mobile to landline because it wasn't working on mobile and of course, NS&I blamed the carrier

claire07

I've been trying today as they emailed to say I had a message.  When I log in they say my password has been suspended and to click "forgotten password" to reset online.  When I do this I am told I can't reset online and online and phone access are suspended.  This is despite setting up online passcode last week.  It does say they are doing technical updates overnight so I will hope this may sort it.

Futuristic

Site was buggy earlier had to try enter login 2-3 times but then worked. 

poppystar

Got in to site but can’t access any documents, it just gives an error message. No wonder they need to work on the site tonight!