Scottish Power Cancelled Charges?

MasterDebator

Hello (and thanks to those who responded about my energy issues recently.) I, after 3 years of a serious neuroglical illness, put an actual meter reading (they'd been estimated for over 3 years) into my Scottish Power app that was 2000 higher than their last estimate, and prepared myself for the consequences. After receiving no response for a few days I cheked the app again. There is an adjusted bill for 31 March that shows a charge of over £4000 added, and below that the same amount with a minus before it and a note to say its a "cancelled charge." No increase to DD and my account is showing as £295 in debit. Does anyone know what this means? I thanks in advance!

pochase

Original thread

https://forums.moneysavingexpert.com/discussion/6438079/help-estimated-and-actual#latest

So did you give them the requested reading and when? When was the March bill done, your original post was from 5th of April and you had not given a reading at this day. That leaves only the 6th of April as a work day.

What exactly was the bill that was cancelled for? 

MasterDebator

Thanks for your reply. I was able to "backdate" the reading to 31 March, some kind of extension from "meter reading day" that stated as long as a reading was given by 5 April it would be recorded as being made on 31 March. I gave the reading on 5 April as the responders advised and it shows as being made kn 31 March.