Broadband back billing confusion

Hampshire345

I have a big problem with my broadband, they have not been taking the money out of my account for more then 2 years due to an error by one of their employees, I am stressing because I do not know how much I will be back billed when they finally realise. I cannot find a definitive answer online.

Does anyone know what is the limit for broadband back billing, if I have to repay the lot I will be absolutely broke and devastated

serpico100

Ofcom say that a backdated broadband bill can only include a maximum of 4 months’ charges 

oldagetraveller1

This is of no help but, did you ever contact them about it and surely you have put the monthly cost somewhere, e.g. a savings account, to make sure the money was available for when they eventually send you the billing arrears?

Hampshire345

oldagetraveller1 said:

This is of no help but, did you ever contact them about it and surely you have put the monthly cost somewhere, e.g. a savings account, to make sure the money was available for when they eventually send you the billing arrears?

I did try to contact them but they wound me up so much I cried , I have enough money to cover 12 months back billing but not enough if I was liable for the whole amount as I stupidly spent the money due to expenses that needed paying.

The reason I have not been billed I'd because their stupid employee put a permanent discount on my account due to them previously overcharging me

 If I was only liable for 4 months like serpico100 has written I will be very happy

powerful_Rogue

serpico100 said:

Ofcom say that a backdated broadband bill can only include a maximum of 4 months’ charges 

Presume you found that in the same article I did. If you read it further, the MSE admin state:

I’ve perhaps oversimplified it a bit above, although it actually stems from several points under Ofcom’s General Conditions (Billing section). Primarily a combination of a regulatory viewpoint under ‘4.8.3 Extraordinary Performance Failure’ and the rules set out for ‘4.8.4 Delayed Events’.

https://www.ofcom.org.uk/__data/assets/pdf_file/0022/116365/Metering-and-Billing-Direction.pdf

Note that these GCs were revised in 2019 and so may not apply to older cases.

You will need to check the ofcom general conditions relating to the period, however it appears the 4 months no longer applies and could be much longer.

screech_78

Hampshire345 said:

oldagetraveller1 said:

This is of no help but, did you ever contact them about it and surely you have put the monthly cost somewhere, e.g. a savings account, to make sure the money was available for when they eventually send you the billing arrears?

I did try to contact them but they wound me up so much I cried , I have enough money to cover 12 months back billing but not enough if I was liable for the whole amount as I stupidly spent the money due to expenses that needed paying.

The reason I have not been billed I'd because their stupid employee put a permanent discount on my account due to them previously overcharging me

 If I was only liable for 4 months like serpico100 has written I will be very happy

Do yourself a favour and stop calling people stupid. It will throw any goodwill out the window.

Aylesbury_Duck

Aside from the broadband billing, it sounds like you need to adopt the good habit of checking your bank statements every month, to make sure you know what's being paid out and what might be missing. You may even find you're paying for things you no longer use or need. Lots of people are. I received magazines for over two years that my house's previous occupant was still paying for, as well as drains and rodent insurance.

sheramber

The OP knows they were due to pay it and have not been.

Start putting the monthly amount  away, plus a little extra  to make up the amount you spent, over time you will have the full amount due when it is needed.

Do not touch that account under any circumstances.