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Playing BBC radio on group of Google Home speakers suddenly doesn't work

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  • RetSol
    RetSol Posts: 553 Forumite
    Fifth Anniversary 500 Posts Photogenic Name Dropper
    Still not working in North London at 11.55am.
  • I've had this problem for over a week now. I'm based in Hampton, SW London. I lost all BBC services on smart speakers on Friday 7th. Tried all the googled fixes of turning everything off for 5 mins, factory resetting, nothing worked. Tried one google forum suggestion of sending feedback on the google smart speaker saying "Google smart speakers won't play BBC radio content". The next morning I woke to find it all working fine, which it did for 2 days. Then it broke again the next day. I've had more than a week since of no BBC content. BBC content is the only reason I own smart speakers and I love having it follow me from room to room. At least I've now learned some relaxation skills as I've stopped myself smashing the speakers to bits with a hammer.  :#
  • The BBC is so obsessed with BBC sounds that nothing else seems to matter. We’re in N. Cumbria and have had no Google BBC since Thursday.

  • I am also having this issue with my Google Nest. It randomly played Radio 2, but not Radio 6, on Saturday but refused again later. It’s been several days of this now.
    Looking forward to a resolution soon!
  • ballyblack
    ballyblack Posts: 5,135 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I have friends in N.Ireland, It has stopped working there as well
  • ballyblack
    ballyblack Posts: 5,135 Forumite
    Part of the Furniture 1,000 Posts Name Dropper

    From BBC website


    Smart speaker | Under investigation

    *** Wednesday 5 April ***

    We're aware of reports that live BBC streams aren't working on some Google Home, Nest and Mini devices. 

    We are investigating and will update this page when we know more. 

    In the meantime, affected users may wish to cast to their speaker from the BBC Sounds mobile app.

  • RumRat
    RumRat Posts: 5,005 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 11 April 2023 at 1:58PM
    Casting from BBC Sounds takes seconds so all is not lost while they try and fix it. Not really a major problem...
    Drinking Rum before 10am makes you
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    Not an Alcoholic...!
  • Murmansk
    Murmansk Posts: 1,135 Forumite
    Part of the Furniture 500 Posts Name Dropper
    OP here

    There's an item on this problem today on You and Yours on Radio 4 
  • RumRat
    RumRat Posts: 5,005 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Not a BBC problem but a Google one....From Google...Users globally have been facing issues when attempting to trigger radio stations on Assistant. The issue is being experienced across all surfaces (incl. Speakers, displays, mobile, and auto), and most radio providers. The Assistant team is actively working on restoring service. We will provide an update here as soon as the issue is fixed
    Assistant Radio Disruption - Google Assistant Community
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
  • Undervalued
    Undervalued Posts: 9,573 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Seems to be working again as of mid afternoon today (14 April).

    Time will tell if this is a long term fix.........
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