Playing BBC radio on group of Google Home speakers suddenly doesn't work

Murmansk

I've had a set of 4 Google speakers link together in one group called "Example" for a few years and I use them to play Radio 4 throughout my place with them all synced and it's worked fine until now. I used to say "OK Google stream Radio 4 on Example" and it'd do it - now it just says "I can't do that yet".

"When I say OK Google play BBC Radio 4" it says 
"I can't do that here but you can ask me to do it on one of your other devices"

Has anyone else had this problem and found a way round it?

Undervalued

Yes, had the problem yesterday afternoon. It worked perfectly in the morning!

As far as I know, Google doesn't (yet?) support BBC Sounds and indeed asking it to play something specifically from BBC Sounds never has worked.

In the last day or so I have seen BBC ads suggesting that you can play their radio stations, just by using the phrase you tried so I had just assumed this was a new feature and was having teething problems?

I'll try it again later today or tomorrow.

elsien

It’s a known issue. From the website.

Why can't I listen to live BBC radio on my Google speaker?

Smart speaker | Under investigation

*** Wednesday 5 April ***

We're aware of reports that live BBC streams aren't working on some Google Home, Nest and Mini devices. 

We are investigating and will update this page when we know more. 

In the meantime, affected users may wish to cast to their speaker from the BBC Sounds mobile 

RumRat

Undervalued said:

Yes, had the problem yesterday afternoon. It worked perfectly in the morning!

As far as I know, Google doesn't (yet?) support BBC Sounds and indeed asking it to play something specifically from BBC Sounds never has worked.

In the last day or so I have seen BBC ads suggesting that you can play their radio stations, just by using the phrase you tried so I had just assumed this was a new feature and was having teething problems?

I'll try it again later today or tomorrow.

I've only ever asked Google just to play whatever radio station and haven't used BBC Sounds app at all. Never had a problem, unless the system went down, which is rare.

Undervalued

Undervalued said:

Yes, had the problem yesterday afternoon. It worked perfectly in the morning!

As far as I know, Google doesn't (yet?) support BBC Sounds and indeed asking it to play something specifically from BBC Sounds never has worked.

In the last day or so I have seen BBC ads suggesting that you can play their radio stations, just by using the phrase you tried so I had just assumed this was a new feature and was having teething problems?

I'll try it again later today or tomorrow.

Still not working at 3.20pm today. So that is over 24 hours since it last worked for me.

Username03725

Undervalued said:

Undervalued said:

Yes, had the problem yesterday afternoon. It worked perfectly in the morning!

As far as I know, Google doesn't (yet?) support BBC Sounds and indeed asking it to play something specifically from BBC Sounds never has worked.

In the last day or so I have seen BBC ads suggesting that you can play their radio stations, just by using the phrase you tried so I had just assumed this was a new feature and was having teething problems?

I'll try it again later today or tomorrow.

Still not working at 3.20pm today. So that is over 24 hours since it last worked for me.

Elsien's post at 2:16 explains why. It’s a known issue that the BBC are investigating, but bear in mind it’s a Bank Holiday weekend. 

Undervalued

Username03725 said:

Undervalued said:

Undervalued said:

Yes, had the problem yesterday afternoon. It worked perfectly in the morning!

As far as I know, Google doesn't (yet?) support BBC Sounds and indeed asking it to play something specifically from BBC Sounds never has worked.

In the last day or so I have seen BBC ads suggesting that you can play their radio stations, just by using the phrase you tried so I had just assumed this was a new feature and was having teething problems?

I'll try it again later today or tomorrow.

Still not working at 3.20pm today. So that is over 24 hours since it last worked for me.

Elsien's post at 2:16 explains why. It’s a known issue that the BBC are investigating, but bear in mind it’s a Bank Holiday weekend. 

If this is anything like the "issues" the BBC had with iPlayer in the early days of the TV Google Chromecast, it could be on and off for months!

nologo

We had it hear in kent   all fixed now.

poppasmurf_bewdley

It also happened to me on Saturday.  It proved to be the end of 'Google' for me.  I replaced the Google nest I got free from BT with a spare 'Alexa' off my son, so I'm all Alexa throughout the house now.

Undervalued

nologo said:

We had it hear in kent   all fixed now.

Still not working here (East Anglia) as of 11.30 am today

M2m6s2lf1nd3

Have posted in BBC and Google forums and neither has come up with a satisfactory response, nor is the issue fixed in over a week of real annoyance for me.  I do not want to have to cast radio from my phone or tablet to the speaker. I simply want to ask the now very UNsmart speaker to play BBC radio,why should I even be considering getting rid of my perfectly good LG speaker in favour of an Amazon product?