EDF Down For Maintenance

molerat

Sorry, we're currently carrying out some essential improvements on our site.

We'll be up and running as soon as we can. Please try again later.

Oh dear, looks like they broke it

dealyboy

Well @[Deleted User] they've dropped the time now, so must have read your comment   

Error message Sorry, we're currently carrying out some essential improvements on our site. We'll be up and running as soon as we can. Please try again later. Is your Pay As You Go meter low on credit now? You can still top-up your meter at your local PayPoint retailer If your balance drops to £0 don't worry, your supply won't be disconnected as long as you top up with any credit you've used by 11 am on 11 April. Find out more about our non-disconnection times for PAYG

Swipe

dealyboy said:

Well @[Deleted User] they've dropped the time now, so must have read your comment   

Error message Sorry, we're currently carrying out some essential improvements on our site. We'll be up and running as soon as we can. Please try again later. Is your Pay As You Go meter low on credit now? You can still top-up your meter at your local PayPoint retailer If your balance drops to £0 don't worry, your supply won't be disconnected as long as you top up with any credit you've used by 11 am on 11 April. Find out more about our non-disconnection times for PAYG

Sounds like things aren't going well. Clearly, they have no clue.

icaniwill

Down again this afternoon. Not even staff can access it.

dealyboy

Well the website may be up, but try calling them.

In my case this morning I had an advisor who introduced himself and explained for a couple of minutes that due to systems being unavailable he was only able to give general information, he was not pre-recorded. I was then able to ask whether he was human, to which he answered 'yes'.

He was not able to get access to my account, to the business support unit and nor was he able to tick the box necessary to generate a complaint reference number. He could only suggest that I call back this afternoon when the systems might be back but his advice was to allow 48 hours.