eHarmony - want to take £65 off me for cancelling

GDB2222

I had a look at the site, and I could not find a description of their charges. Their T&Cs ramble on for ages. It looks like eHarmony are a company to avoid. 

OxfordClown11

I would be keen to know if anyone had any luck in resolving this issue.

The same thing has just happened to me.

I have opened a complaint through Resolver and I am letting eHarmony know that I am intending to make a complaint with Trading Standards as well since it strikes me as a clear as day violation in the way the above Guardian article specified.

I would also be interested to know if there is anyone interested in banding together and letting them know that we are all going to concurrently make a complaint about eHarmony to the Trading Standards.

Empress98

This happened to me. What's worse is they have not allowed me access to my account which is still live until I lay the so-called £65 despite cancelling a 3 month subscription within 14 days as is my right.

I would be keen to know how you got on regarding Resolver and would be interested in banding together to make a complaint to Trading Standards or such

powerful_Rogue

Empress98 said:

This happened to me. What's worse is they have not allowed me access to my account which is still live until I lay the so-called £65 despite cancelling a 3 month subscription within 14 days as is my right.

I would be keen to know how you got on regarding Resolver and would be interested in banding together to make a complaint to Trading Standards or such

Resolver doesn't do anything you can't do. It literally just sends emails, does nothing else to assist.

Trading Standards won't help in getting money back etc. You can't contact them directtly, it's via CAB and they will just log it on their system.

sheramber

Empress98 said:

This happened to me. What's worse is they have not allowed me access to my account which is still live until I lay the so-called £65 despite cancelling a 3 month subscription within 14 days as is my right.

I would be keen to know how you got on regarding Resolver and would be interested in banding together to make a complaint to Trading Standards or such

The last poster has not logged on since 9 April so you may not get any update.

Empress98

powerful_Rogue said:

Empress98 said:

This happened to me. What's worse is they have not allowed me access to my account which is still live until I lay the so-called £65 despite cancelling a 3 month subscription within 14 days as is my right.

I would be keen to know how you got on regarding Resolver and would be interested in banding together to make a complaint to Trading Standards or such

Resolver doesn't do anything you can't do. It literally just sends emails, does nothing else to assist.

Trading Standards won't help in getting money back etc. You can't contact them directtly, it's via CAB and they will just log it on their system.

But don't you think it is morally wrong that my profile is still live despite the fact I cannot access it. They are deceiving subscribers who might be contacting me and my pictures are up there against my will. Perhaps this is how they boost their numbers by claiming they have X amount of subscribers when most have left but can't remove their profile!

born_again

Empress98 said:

powerful_Rogue said:

Empress98 said:

This happened to me. What's worse is they have not allowed me access to my account which is still live until I lay the so-called £65 despite cancelling a 3 month subscription within 14 days as is my right.

I would be keen to know how you got on regarding Resolver and would be interested in banding together to make a complaint to Trading Standards or such

Resolver doesn't do anything you can't do. It literally just sends emails, does nothing else to assist.

Trading Standards won't help in getting money back etc. You can't contact them directtly, it's via CAB and they will just log it on their system.

But don't you think it is morally wrong that my profile is still live despite the fact I cannot access it. They are deceiving subscribers who might be contacting me and my pictures are up there against my will. Perhaps this is how they boost their numbers by claiming they have X amount of subscribers when most have left but can't remove their profile!

Delete your profile, then cancel 🤷‍♀️

elsien

They can’t delete their profile if they can’t get into the system in the first place. 

born_again

elsien said:

They can’t delete their profile if they can’t get into the system in the first place. 

Why not?

If you delete it before you tell them to cancel, you clearly can access your profile.

elsien

Because e-harmony wants £65 for the privilege whereas their terms and conditions say they should be able to cancel free within 14 days?