eHarmony - want to take £65 off me for cancelling

powerful_Rogue

Appliance_engineer said:

It's fraud.

No, it's not.                  

0SP0

https://ripoff-tipoff.campaign.gov.uk/ Pls report eHarmony here, I have, I think the more people that do it the better. Rip Off Tip Off campaign if link doesnt show.

frugal_sharkey

So just to add, I finally got an e-mail reply after going through their live chat for the sixth time.

They gave me an e-mail I could reply to where I could write the reason why I wanted to cancel my account and come out of my contract early.

I explained my financial situation isn't the best in these tough times (for everyone) and that I cannot afford to be tied to this for a year. I also explained again that during their sign-up process, there was nowhere where it stated clearly that I was signing up for a year's contract - it even makes it look like you are signing up on a month-to-month basis, and lastly I said they could even take their £65 "compensation fee" for taking their bullsh*t compatibility test, as long as they cancelled my account and further payments.

They have replied rejecting this, and saying that they will no longer be replying to any of my e-mails or dealing with any further requests to cancel my account. Their lack of compassion is alarming. Some support service they are. They are a total con job.

I will now need to go to the bank and have them cut eHarmony off from taking any further payments, although I am concerned that this will cause trouble for me.

born_again

frugal_sharkey said:

I will now need to go to the bank and have them cut eHarmony off from taking any further payments, although I am concerned that this will cause trouble for me.

They can employ debt collectors. As asking the bank to stop payments, does not end the contract.

frugal_sharkey

born_again said:

frugal_sharkey said:

I will now need to go to the bank and have them cut eHarmony off from taking any further payments, although I am concerned that this will cause trouble for me.

They can employ debt collectors. As asking the bank to stop payments, does not end the contract.

Yes this is my concern.

GDB2222

frugal_sharkey said:

born_again said:

frugal_sharkey said:

I will now need to go to the bank and have them cut eHarmony off from taking any further payments, although I am concerned that this will cause trouble for me.

They can employ debt collectors. As asking the bank to stop payments, does not end the contract.

Yes this is my concern.

I wouldn't worry about it. The question is whether they will issue court proceedings for £60? They might, but probably not.  Deal with that if they actually do so. 

sheramber

GDB2222 said:

frugal_sharkey said:

born_again said:

frugal_sharkey said:

I will now need to go to the bank and have them cut eHarmony off from taking any further payments, although I am concerned that this will cause trouble for me.

They can employ debt collectors. As asking the bank to stop payments, does not end the contract.

Yes this is my concern.

I wouldn't worry about it. The question is whether they will issue court proceedings for £60? They might, but probably not.  Deal with that if they actually do so. 

£65 per month until March 24

GDB2222

Per month?!

sheramber

GDB2222 said:

Per month?!

 but I noticed I was locked in to a year-long subscription until March 2024.

I said they could even take their £65 "compensation fee" for taking their bullsh*t compatibility test, as long as they cancelled my account and further payments.

They have replied rejecting this, and saying that they will no longer be replying to any of my e-mails or dealing with any further requests to cancel my account.

tightauldgit

sheramber said:

GDB2222 said:

Per month?!

 but I noticed I was locked in to a year-long subscription until March 2024.

I said they could even take their £65 "compensation fee" for taking their bullsh*t compatibility test, as long as they cancelled my account and further payments.

They have replied rejecting this, and saying that they will no longer be replying to any of my e-mails or dealing with any further requests to cancel my account.

£65 was the cost to exit in the cooling off period, not the monthly charge for the site though. 

I assume typical monthly fees are in the 20-30 quid range so I imagine a years worth of subs are a few hundred pounds, maybe £500 max.

Whether that's enough to make it worth their while pursuing I don't know - I suspect they can probably expect some letters and calls from a debt collection agency.