Buyer unhappy with white goods AFTER completion

favemuppet

When I sold my house, I stated that white goods werent included - this was shown on the F&F form.
Estate Agents miscommunicated this to buyer when negotiating price and told him they were.
As a gesture of goodwill we included some to stop the sale falling through, but stated implicitly that the w/machine would not be one actually there as we were taking that with us. But we would replace with one from house we were buying.
We sent photographs of the w/m (via EA) to the buyer with strict instructions to say if not happy. We heard nothing.
He also had the opportunity of course to view it in situ before exchange. He did not.
Now that we have completed he is saying (via his solicitor) that he is not happy with the quality of the w/m (having just moved in). My view is that its tough luck as he has every opportunity to be satisfied prior to exchange and has thus left it too late.
What do others think?

Running_Horse

I think you should send him some Argos vouchers and get on with your life.

carpetbelly

If you made it specifically clear as you said. Provided the buyer with enough time to come around and look. Provided photo's etc. I'd supply them again and say 'tough luck' basically. They've had enough time to come back to you. You have to draw a line in the sand and say the selling process is over at some point.

favemuppet

carpetbelly wrote: »

If you made it specifically clear as you said. Provided the buyer with enough time to come around and look. Provided photo's etc. I'd supply them again and say 'tough luck' basically. They've had enough time to come back to you. You have to draw a line in the sand and say the selling process is over at some point.

Goods were in the property a full 2 weeks before exchange so yes they had enough time.

And yes I would like to get on with life!

carpetbelly

Do it then. No offense to your purchaser but it's their tough luck. If they cant make a little journey or two and respond to your communication then that's their problem and not yours.

nobblyned

It's over, purchase completed. Instruct your solicitor to tell them so.

robnye

nobblyned wrote: »

It's over, purchase completed. Instruct your solicitor to tell them so.

well said.....................

Nicki

You run the risk of incurring costs over this. I agree with nobblyned but ask your solicitor to also say he isn't instructed to deal with this and any further correspondence must be with you direct.

Doozergirl

Nicki wrote: »

You run the risk of incurring costs over this. I agree with nobblyned but ask your solicitor to also say he isn't instructed to deal with this and any further correspondence must be with you direct.

I wouldn't invite any correspondance at all.

F&F form says no white goods - EA cocked it up, not you. I've had an EA do it to us and we agreed the price of the white goods would be knocked off their bill

Then you sent the pics of what you were leaving. Whoever the problem belongs to, it isn't you Refer them back to the EA if anything. Personally I'd just ask my sol to write back saying 'trot along' :rotfl:

Mutton_Geoff

Just bin the letters, tell your solicitor not to respond. It's not your problem anymore.

Biggie

Agree sounds like your not liable.

what did the idol buyer expect and brand spank new washing machine £500+