NTK - Not parked correctly within the bay markings - Should I appeal with mitigating circumstances?

crunch89

Coupon-mad said:

Just go into the shop with baby and the PCN and cry to the Manager in front if other shoppers and say the family feels like never shopping there again.

It'll be cancelled the same day.

DO NOT ACCEPT WHATEVER RUBBISH THE PERSON ON THE CS DESK SAYS, AND IF ANYONE SAYS THE PARKING FIRM 'OWNS' THE CAR PARK, THEY ARE LYING.

 
Unfortunately the car park is owned by the shopping centre.
Sainsburys are the biggest store there, the rest are mostly smaller single unit shops. Having been into Sainsburys, the manager said they do not get involved in parking issues as it's to do with the shopping centre. Have also sent an email to the Sainsburys CEO. The issue is it's impossible to find any shopping centre management in person, and their contact is an email form on the website.

B789 said:

Whilst your wife can be forgiven for wanting to just pay as you both have more pressing matters to deal with in the coming weeks and months, please don't pay these scammers when it is so easily defendable. Paying them just funds their scam and marks you as mugs for future targetting.

You will no doubt be a bit sleep deprived shortly. However, there'll be those occasions when there is some peace and respite and following this up as per Newbies/FAQ and advice on here, you will gain a valuable life lesson in dealing with the legal system and be able to pass your wisdom on to your child in the future.

Thanks B789 - fully intend to fight this. You are are right, paying them just enables their toxic and predatory behaviour.

KeithP

Where exactly did this parking event take place?

Has the site featured before on this forum?

crunch89

KeithP said:

Where exactly did this parking event take place?

Broadwalk shopping centre, Edgware.

Has the site featured before on this forum?

Not that I could see.

Coupon-mad

The issue is it's impossible to find any shopping centre management.

Nothing on the website or on the large blue entrance sign that I could see when I looked in Google Streetview?

Nothing wrong with a complaint by email.

KeithP

...or even a phone call asking them if you can visit their office.

There is a phone number on their website and probably an office somewhere there too.

But having now read their Car Park T&C’s, I don't fancy your chances of finding anyone helpful.

Umkomaas

But having now read their Car Park T&C’s, I don't fancy your chances of finding anyone helpful.

🤦‍♂️ 'Welcome to the Broadwalk Centre' 🫣

crunch89

KeithP said:

...or even a phone call asking them if you can visit their office.

There is a phone number on their website and probably an office somewhere there too.

But having now read their Car Park T&C’s, I don't fancy your chances of finding anyone helpful.

Spot on - they were as useful as a chocolate teapot. My wife called Broadwalk yesterday, spoke to someone who said it's nothing to do with them; they've "hired a private company to sort out any parking issues and to take it up with UKPC appeals process". When asked to escalate this, they said the manager was on annual leave and were not allowed to give out her personal email and to call back in a few days (although they kept repeating it was nothing to do with them). Their whole outfit seemed quite amateur - we have also not received a reply to our email from 5 days ago.

We did get a reply from our email to the Sainsbury's CEO. As they don't control or manage the car park, they were also unable to help.

So I think we have exhausted plan A, onto plan B.

B789

crunch89 said:

KeithP said:

...or even a phone call asking them if you can visit their office.

There is a phone number on their website and probably an office somewhere there too.

But having now read their Car Park T&C’s, I don't fancy your chances of finding anyone helpful.

Spot on - they were as useful as a chocolate teapot. My wife called Broadwalk yesterday, spoke to someone who said it's nothing to do with them; they've "hired a private company to sort out any parking issues and to take it up with UKPC appeals process". When asked to escalate this, they said the manager was on annual leave and were not allowed to give out her personal email and to call back in a few days (although they kept repeating it was nothing to do with them). Their whole outfit seemed quite amateur - we have also not received a reply to our email from 5 days ago.

Did you remind them that they are jointly liable for the actions of their agents and that you are prepared to defend this in court?

crunch89

Positive update;

We managed to finally get in contact with a senior manager of shopping centre. After looking at the pictures, she said she will contact UKPC to ask them to have the PCN cancelled and seemed quite sympathetic to my wife's case.

Do we need do anything else? We did not end up appealing via UKPC (letter was dated 24/03/23) - so I just wanted to be sure that the manager's word (which we have on email) is enough for us to assume that this is the end of the issue.

Umkomaas

Check the UKPC website for the current status of the PCN. Should be able to do that 24/7.