Faulty sofa - what are my rights

mrskml

Hoping someone can help me...

We had 2 brand new sofas delivered on Monday - a 3 seater and a 2 seater matching set.  After delivery, we noticed that the sofa cushion seating felt different. I checked the foam and could see that it was different in each of the sofas.  I called the company and they agreed to swap the foam in the 2 seater so that the sofa's matched - so I drove over to their store to swap them rather than wait for a delivery.  Then on Wednesday night, we noticed that the 3 seater was creaking, even with the slightest touch - not great considering we hadn't even used them (in the middle of house renovations so haven't fully got a living room yet).  I called the company and they agreed to send someone out on Tuesday next week to have a look.  Today, I've noticed that the chrome edging on the 3 seater is coming away from the frame, leaving a sharp edge sticking out from the bottom of the sofa.  The sofas were meant to be the finishing touch to our room and I'm completely disheartened by them now

My questions are:

Am I entitiled to request a refund and ask them to take the sofa's back?
As they wer're purchased as a set - should they accept both sofas back and refund both of them?  The fault with the 2 seater (different foam) was fixed because I drove to collect the new foam - but I don't want to end up stuck with that one if I send the 3 seater back
I paid our deposit with a credit card - but like a muppet I paid the balance with our visa debit - is this going to cause me an issue in terms of chargeback if it comes to this?

Any advice much appreciated.

screech_78

You can use the initial right to reject within the first 30 days. This allows you to reject for a full refund. The onus is on the customer in this period to prove a fault exists, however if a technician is visiting, this will be fine. If the tech confirms a fault, make clear to the retailer that you are rejecting the goods for a full refund. 

As they were bought as a set, you can reject them both. 

Don’t worry about the payment method. As long as each sofa was more than £100 even paying £1 as part payment on your credit card covers you for the full amount in the event of a Section 75. 

born_again

Bought in store or online?

mrskml

In store..

sheramber

screech_78 said:

You can use the initial right to reject within the first 30 days. This allows you to reject for a full refund. The onus is on the customer in this period to prove a fault exists, however if a technician is visiting, this will be fine. If the tech confirms a fault, make clear to the retailer that you are rejecting the goods for a full refund. 

As they were bought as a set, you can reject them both. 

Don’t worry about the payment method. As long as each sofa was more than £100 even paying £1 as part payment on your credit card covers you for the full amount in the event of a Section 75. 

If they were bought as a set there would only be one  price for the set.

Or were they bought as 2 sofas that matched but sold separately?