No bills for energy since Symbio went bust

pochase

I agree with @SAC2334 and @TheMilkmansDad.

The reason for the backbilling rule is to avoid a bill shock if a supplier finds a reasong to change your billing after years. You cannot really claim a bill shock if you know you should have paid. 

Reed_Richards

The more you "sit tight and smile" the less likely it is that you would be deemed to have made a reasonable effort to contact your supplier so the less likely it is that you would be covered by the back-billing regulations.

The only sensible reason you have to do nothing is if you think it will benefit you financially.  This would work if back-billing does apply in your case but I don't think it does.  So you can put the money you would have paid for your electricity into a bank account and have it earn some interest for you, that would achieve a small financial benefit.  And it's certainly a good idea to save-up to pay the bill that will come one day.

pochase

Reed_Richards said:

The more you "sit tight and smile" the less likely it is that you would be deemed to have made a reasonable effort to contact your supplier so the less likely it is that you would be covered by the back-billing regulations.

The only sensible reason you have to do nothing is if you think it will benefit you financially.  This would work if back-billing does apply in your case but I don't think it does.  So you can put the money you would have paid for your electricity into a bank account and have it earn some interest for you, that would achieve a small financial benefit.  And it's certainly a good idea to save-up to pay the bill that will come one day.

You will need to earn a lot of interest to make up for the £400 EBSS the OP has lost.

MultiFuelBurner

Looks like I emailed Eon in November and December 2021. The response was we are working on it and will get back to you soon.

That's probably enough from me for a supposed automated process and manual follow up twice.

jimjames

MultiFuelBurner said:

Anyone else got no bills since Symbio went?

From my records they went bust October 2021 and I have lots of emails from Eon Next and nothing since.

Yes we had the same. Spoke to them and something had got "stuck" in their billing system that prevented bills being generated even though we had submitted meter reads regularly. They sorted it and bills have come as normal since then.
We're also a low user as solar panels generate most of our use so the £400 support payment is now a credit on our account, shame you've missed out on that as it would have been far more significant.

Newcad

I will say that I my case I had been ringing SP multiple times and telling them that they weren't billing.

The reply was always 'Yes we can see there's something wrong. We'll put it right, wait for your next bill."

After about 18 months I took them at their word, stopped ringing them, and waited for a 'next bill' that never came.
In fact the first bill I got from them was 10 months after I had moved flat and left them.

They freely admit that they are not allowed to back-bill me for more than 12 months, but are trying to insist that it's 12 months prior to when I left them rather than 12 months prior from when the billing was produced which is what the law says.

macman

pochase said:

Reed_Richards said:

The more you "sit tight and smile" the less likely it is that you would be deemed to have made a reasonable effort to contact your supplier so the less likely it is that you would be covered by the back-billing regulations.

The only sensible reason you have to do nothing is if you think it will benefit you financially.  This would work if back-billing does apply in your case but I don't think it does.  So you can put the money you would have paid for your electricity into a bank account and have it earn some interest for you, that would achieve a small financial benefit.  And it's certainly a good idea to save-up to pay the bill that will come one day.

You will need to earn a lot of interest to make up for the £400 EBSS the OP has lost.

When the OP eventually does get billed by Eon, the £400 EBSS should still be applied as a discount.

Reed_Richards

macman said:

When the OP eventually does get billed by Eon, the £400 EBSS should still be applied as a discount.

I wouldn't guarantee that.  This is money paid to the electricity suppliers from government.  Can a supplier really make a claim to the government for someone they're not actually billing?  You can be pretty certain they won't be allowed to make a retroactive claim.    

MultiFuelBurner

Oh I forgot about the £400 payment.

Got the council tax one £150 and the £200 alternate Fuel payment.

Going to do some calculations over 12 months with the £400 discount versus the 17 months with 5 months free and counting.

Qyburn

MultiFuelBurner said:

Oh I forgot about the £400 payment.

Got the council tax one £150 and the £200 alternate Fuel payment.

How did you receive the £200, was that via a separate claim independent of the electricity account?