OneStream double price increase

Giammy85

Same problem with POP Telecom. They want to calculate the 7.9% increase only on the base package and not the discount. Their T&C state that “Each year we will adjust the amount customers pay per month”. I have paid £15.99 per month, so they are trying to apply a 14.8% price increase to the amount I pay as a customer.
I have asked them to reconsider their position. Otherwise, to issue a final response so that CISAS can arbitrate on this matter.

400ixl

OneStream is pretty clear what their standard rates are and that they are giving a discount for a minimum committed period.

In the case of OneStream the increase references it will be applied to the "standard price" and at the start of the contract references to a PDF with the standard prices which are all the pre-discount price. Therefore the increase applies to the full price not the discounted price you get during the minimum committed period.

POP Telecom aren't quite as clear on the un-discounted plan rates, but do clearly state the increase applies to the "plan" rate. This is not the discounted rate it is the rate before discount for the minimum committed period.

Not what you will want to hear, but they do both the terms in their contracts you signed. You can try to argue a point, but it will be a goodwill gesture if they do apply it to the discounted rate. 

Giammy85

400ixl said:

OneStream is pretty clear what their standard rates are and that they are giving a discount for a minimum committed period.

In the case of OneStream the increase references it will be applied to the "standard price" and at the start of the contract references to a PDF with the standard prices which are all the pre-discount price. Therefore the increase applies to the full price not the discounted price you get during the minimum committed period.

POP Telecom aren't quite as clear on the un-discounted plan rates, but do clearly state the increase applies to the "plan" rate. This is not the discounted rate it is the rate before discount for the minimum committed period.

Not what you will want to hear, but they do both the terms in their contracts you signed. You can try to argue a point, but it will be a goodwill gesture if they do apply it to the discounted rate. 

You have posted the same here. Not sure where you read about the "plan" rate. The T&C state that “Each year we will adjust the amount customers pay per month”, no reference to a plan rate! Anyway, we told them: 

"I initially subscribed to a package advertised as ‘Fast & Affordable broadband with MoneySuperMarket’ at a monthly cost of £15.99. However, the invoices I have received from POP Telecom erroneously list the product as ‘Unlimited Broadband Average Speed 11mbps’ with a monthly charge of £29.99. This incorrect product description and pricing were only presented to me after the commencement of the service, which is not reflective of our agreed contractual terms.

Your persistence in upholding this inaccurate billing has resulted in an unjustified annual price increase (as previously highlighted) and is not only misleading but also constitutes a serious unfair practice. Furthermore, I wish to highlight that your failure to issue deadlock letters is a matter that will be viewed unfavorably and will be brought to the attention of CISAS as part of my dispute.

As evidence to support my claim, I am attaching two pertinent documents for CISAS’s consideration.

Due to these errors on the part of POP Telecom, I will be seeking compensation for the inconvenience and distress caused by the time and effort expended in attempting to resolve this matter, as well as for the upset and stress I have endured as a result of your oversight."

They have ignored and then even objected to CISAS with an unrelated "CPI is a long agreed increase which is used by all telecom providers in line with OfCom guidance. The customer is made aware of the increase on billing and in our terms and conditions."

CISAS rejected the objection confirming that the complaint concerns whether the company have applied the price rise as it should to their specific contract.

So only now POP Telecom has made an offer to reverse CPI increase, correct the account to the CPI increase of 7.9% (rather than 14.8%) and give a credit as a gesture of goodwill.

Report

Steve_A

Cost me £168 to bail out after ridiculous price increase mid term, 12 months of a 24 month contract.

Steve_A

And they can whistle for their router!