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HMRC unable to unlock access to NI record info - help!

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My partner is trying to access his NI records to check for missing years and hopefully plug the gap.

However he has hit a wall with HMRC - his details don't match on their system and he cannot log in. He was asked to send his passport info to verify his details and unlock the account, however even this hasn't worked and yesterday an HMRC advisor told him they didn't know what to suggest! Any suggestions very gratefully received! 

Comments

  • Marcon
    Marcon Posts: 14,254 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Combo Breaker
    I'd make a formal complaint - not least to ensure his attempts to access his record are known and logged, especially if he is trying to access this information to assess whether or not to pay for 'missing years'. I suggest you do so in writing, by signed for delivery: https://www.gov.uk/complain-about-hmrc
    Googling on your question might have been both quicker and easier, if you're only after simple facts rather than opinions!  
  • MallyGirl
    MallyGirl Posts: 7,198 Senior Ambassador
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    proof of posting should be enough as they don't sign for anything
    I’m a Senior Forum Ambassador and I support the Forum Team on the Pensions, Annuities & Retirement Planning, Loans
    & Credit Cards boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
    All views are my own and not the official line of MoneySavingExpert.
  • SouthCoastBoy
    SouthCoastBoy Posts: 1,077 Forumite
    1,000 Posts Fifth Anniversary Name Dropper
    Also it could be worth highlighting to your MP
    It's just my opinion and not advice.
  • LHW99
    LHW99 Posts: 5,194 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    MallyGirl said:
    proof of posting should be enough as they don't sign for anything

    Although I believe for "guaranteed" postings Royal Mail track & trace can confirm delivery, even if there is no signature collected.
  • tacpot12
    tacpot12 Posts: 9,234 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    They should be able to tell him what the incorrect details they have are, and he can apply to have the data corrected. If they are saying they can't correct the data, then they aren't trying hard enough. 
    The comments I post are my personal opinion. While I try to check everything is correct before posting, I can and do make mistakes, so always try to check official information sources before relying on my posts.
  • xylophone
    xylophone Posts: 45,598 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    And if the nonsense continues, letter of complaint to HMRC with copy to your MP.
  • mcnoodle
    mcnoodle Posts: 960 Forumite
    Tenth Anniversary Combo Breaker
    Did they send your ID back? and how long did it take ? I am having same issue..
  • molerat
    molerat Posts: 34,492 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    mcnoodle said:
    Did they send your ID back? and how long did it take ? I am having same issue..
    Unfortunately OP made that one and only post back in March, visited another 3 times over the next couple of days  and has never come back since.

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