Uno Fibre and FTTP when fibre has never installed along the long drive.

joeypesci

So, my parents have had Uno ADSL when they used to be Xilo. It has not gotten bad enough and its always been slow that I want to move them to fibre. They live down a long, shared driveway and have since 2004. No one has ever come to the drive to dig it up and lay fibre to the property. However Uno say that FTTP is available and because they use OpenReach they also claim FTTP is available. How is this possible when no one has ever laid fibre along the long driveway to the two bungalows at the end of it.

There is a £100 install fee but Uno have said there could be delays if they get to the property and can't install. Well I think they'll get there and state it doesn't have FTTP access. The box for the street is at the end of the drive. But again, since 2004, no one has ever dug up the drive to install fibre to the property. I'm pretty sure it would be FTTC. So fibre goes to the cabinet and then copper to the bungalow. Also odd that CityFibre ripped up the street recently yet still aren't offering fibre there, only OpenReach is.

So is it just better to order the FTTC instead of the FTTP and find the engineer saying "I don't know why its giving you the FTTP option when there is only FTTC here".

The cost so far with FTTC would be £23.99 a month (24 months. Can do a monthly bases but then its £30.99) for 31-40Mb no caps, static IP. £54 for activation, £34 to cancel their ADSL line (they won't waver this which annoys me because "we'd loose money". Well you won't as we're continuing with another one of your services). Zyxel vmg86323 pre-configured £54.99 (could just buy our own but would mean I'd have to go round to set it up).

The main question in all of this is how OpenReach say it has FTTP when no one has ever dug up the drive to put fibre in place.

EssexExile

Any poles? Around here Openreach fibre is overhead. 

joeypesci

There are poles and I believe my dad said a few years ago they asked to bring it down the drive over head but he said no, as they were going to put it on the roof and he said the winds get so bad there, it would of potentially pulled a bit of the roof off. I'll have to double check when I visit. That could be how they've done it, overhead and may have done it when they weren't in.

jbainbridge

Openreach install the fibre after you place the order.

Its likely the current cable is in a duct and they will use that to run the fibre.

iniltous

https://www.broadbandchecker.btwholesale.com/#/ADSL

If it an Openreach based service the ISP is offering you , enter the address here , if FTTP is available there should be a survey note , something like 
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.
This will provide the information regarding the method of provision and indication if any ‘issues’ are likely, for example if instead of ‘no anticipated issues’ it says ‘partial DIG’ 

joeypesci

iniltous said:

https://www.broadbandchecker.btwholesale.com/#/ADSL

If it an Openreach based service the ISP is offering you , enter the address here , if FTTP is available there should be a survey note , something like 
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.
This will provide the information regarding the method of provision and indication if any ‘issues’ are likely, for example if instead of ‘no anticipated issues’ it says ‘partial DIG’ 

Thanks. Never knew about that site. Called their sales again because I noticed the phone pillar in the big house next door thinking fibre might be coming over that but its not, there is only one cable going to the big house. But the sales guy said won't get charged if it turns out their isn't FTTP available. He said in their experience its very rare that they say its available then find its not when onsite. He said its most likely they've passed the fibre now the current underground piping.

So ordered today, just need to order a separate router.

iniltous

You haven’t posted the checker return or  stated what the checker says for the address in question…if it says FTTP isn’t available, then what the ISP is saying is irrelevant, if it says it is available it will also show the method of provision 

joeypesci

iniltous said:

You haven’t posted the checker return or  stated what the checker says for the address in question…if it says FTTP isn’t available, then what the ISP is saying is irrelevant, if it says it is available it will also show the method of provision 

OpenReach claimed it was available. However, they arrived today to check and said the long shared drive would need to be dug up for it to be laid. So surely that means "Not currently available". I've stated this to the ISP who told me on the phone the other day "Its rare they have to cancel. If OpenReach are saying its available then it normally is. Its more than likely they'll route it via the current ducting under the driveway. If it isn't then the order will just be cancelled and there will be no charge".

I'm hoping they don't argue that "It is available but needs to be installed" well then that isn't available is it. Its not possible to dig up the drive as 2 other properties wouldn't be able to get their cars in or out.

joeypesci

iniltous said:

You haven’t posted the checker return or  stated what the checker says for the address in question…if it says FTTP isn’t available, then what the ISP is saying is irrelevant, if it says it is available it will also show the method of provision 

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate (Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	45.4	34.6	12.1	7.2	30.1	Available	Available	--
VDSL Range B (Impacted)	44	30.7	11.8	6.2	26.2	Available	Available

iniltous

Partial direct in ground (DiG) is typically the case with property built in the 1960’s through to the late 1980’s , in these areas , although most of the Openreach copper cables are underground in ducts and jointboxes in the pavement , the last cable  ‘drop’ is an armoured cable  ‘direct in the ground’ into the property from the jointbox in the footway.

This means that there is no existing duct to use  for the fibre cable, from the footway jointbox ( containing the fibre CBT ) to the house wall , so a new duct needs to be provided.

Part of the checker you haven’t shown should say KCI2 , a two stage install , the first stage (the first engineer visit ) in consultation with the customer determines the route the new duct will take from the footpath joint box to the house wall , in the majority of cases it’s along the footpath , through the front garden ( of the property owner ) to the house wall, your case may be complicated if you don’t own the ‘land’ between the footpath and your house wall

If an agreement or arrangement for the duct route cannot be made at this stage , ( or if through someone else’s land and they don’t agree to it ) then the  order can be cancelled.

joeypesci

Its a long shared driveway so no one house owns it. Its shared between 3 houses. If we'd agreed for OpenReach to dig then we'd have blocked the big house for getting any of their cars out and even more so the house next door. The only other option I assume they can have is FTTC. Because doesn't that just go to the cabinet then travels up the already laid copper that already runs the ADSL? If so, its a bummer as the FTTC option is slow, only 4 times quicker than the current ADSL they have installed.