Halfords fitting service damaged my car headlight - Advice

msajidshafique

powerful_Rogue said:

Have you tried sourcing the replacement part? Ebay, breakers yards, VW forums/groups etc?

I've got a 56 plate Punto and can still manage to get parts, might not be direct from Fiat, but plenty of aftermarket out there.

I was told that they extended the search to Europe and they were unable to find it. Mine is 56 plate as well and had no success.  I tried eBay & few other places with no luck so had to accept what they said. 

msajidshafique

the_lunatic_is_in_my_head said:

msajidshafique said:

Now after 5 months later they offered to pay the price of the car valued on autotrader,

Do they want your car in exchange for that money? Logic would suggest yes but at the same time what are they going to do with it.

The words they used when making an offer were that they want to buy my car and they wanted me to provide bank details to make a transfer. I agree with what you said what are they going to do with it as it's not road worthy?

sheramber

Scrap it or break it up for parts.

Phantom151

Which VW is it? I must say I find it hard to accept that a replacement isn't available. It's not like they didn't make millions of them.

HillStreetBlues

I remember going into a breakers and asking for a windscreen wiper for a Larda, the guy said that seems like a fair swap

powerful_Rogue

msajidshafique said:

powerful_Rogue said:

Have you tried sourcing the replacement part? Ebay, breakers yards, VW forums/groups etc?

I've got a 56 plate Punto and can still manage to get parts, might not be direct from Fiat, but plenty of aftermarket out there.

I was told that they extended the search to Europe and they were unable to find it. Mine is 56 plate as well and had no success.  I tried eBay & few other places with no luck so had to accept what they said. 

So what's the year, model and version of the VW? I bet someone on here will be able to find one as soon as you post them details.

msajidshafique

powerful_Rogue said:

msajidshafique said:

powerful_Rogue said:

Have you tried sourcing the replacement part? Ebay, breakers yards, VW forums/groups etc?

I've got a 56 plate Punto and can still manage to get parts, might not be direct from Fiat, but plenty of aftermarket out there.

I was told that they extended the search to Europe and they were unable to find it. Mine is 56 plate as well and had no success.  I tried eBay & few other places with no luck so had to accept what they said. 

So what's the year, model and version of the VW? I bet someone on here will be able to find one as soon as you post them details.

It's VW Toureg Altitude 2006.🤞🏽

msajidshafique

sheramber said:

Scrap it or break it up for parts.

That's the ultimate result but it's a headache at the moment and I have to find a car to get moving first

msajidshafique

HillStreetBlues said:

I would be beyond amazed if it can't be sourced somewhere.
It's not that old for it to be impossible.

I think they trying to find an easy outcome as it's 5-months now and trying to compensate with the minimum. 

When I rejected the offer I told them they messed a lot and need to cover for the inconvenience that we had to face.

diinozzo

Anything here:-

https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313&_nkw=VW+Toureg+Altitude+2006+headlight&_sacat=0