My rights on mobile phone purchase from Currys?

born_again

WhiskersTheWonderCat said:

Where are you finding all of these old junk trade-ins? You had four of them to trade in within a few weeks? How many phones do you have just lying around the house. 

I have 11 in my draws. As by the time I come to change them, they are only worth a few £ & not worth the bother. Just keep them as back ups 🤣

Hurley

MattMattMattUK said:

Hurley said:

Grumpy_chap said:

Did the OP try just asking the sister to buy the last two phones?

If that works, the issue is resolved.

The OP seems to want to blame the store / staff when there is an easy potential solution.

If you'd read the thread you'd know I've already asked Currys whether that's possible and they've not given an answer.

You'd also be able to determine, if you can follow basic English, that IT IS their fault because they've not told me or anyone for that matter about this term.  Hence why I've made this thread to ask for advice.

They do not need to tell you, they need to provide you with the terms and conditions, either by publishing them with the offer (on the website) and/or displaying them in store depending on the method of purchase. 

I agree 👍

They did neither.

Grumpy_chap

Hurley said:

If you'd read the thread you'd know I've already asked Currys whether that's possible and they've not given an answer.

You don't need to ask and wait for an answer.

Just try it and see if it works.  Whatever the outcome, you will have the answer.

Hurley said:

You'd also be able to determine, if you can follow basic English, that IT IS their fault because they've not told me or anyone for that matter about this term.  Hence why I've made this thread to ask for advice.

Other posters have drawn attention to the terms and conditions on the website.

You seem to be selective and accepting comments that support you but taking umbrage at any posts with which you disagree.
If you want good advice, forums only work with consideration of all views.
There is no need to berate people for not understanding English just because you don't like what was suggested.  It is not the way to solicit help.

Hurley

Grumpy_chap said:

Hurley said:

If you'd read the thread you'd know I've already asked Currys whether that's possible and they've not given an answer.

You don't need to ask and wait for an answer.

Just try it and see if it works.  Whatever the outcome, you will have the answer.

Hurley said:

You'd also be able to determine, if you can follow basic English, that IT IS their fault because they've not told me or anyone for that matter about this term.  Hence why I've made this thread to ask for advice.

Other posters have drawn attention to the terms and conditions on the website.

You seem to be selective and accepting comments that support you but taking umbrage at any posts with which you disagree.
If you want good advice, forums only work with consideration of all views.
There is no need to berate people for not understanding English just because you don't like what was suggested.  It is not the way to solicit help.

I did need to ask at the time as like I pointed out (more than once) I only participated in the offer so that I could buy the phones/earphones.  Without a guarantee that the vouchers would work for them (as per their terms by the way which state they can ONLY be used against the phone) they're not of any use to me so I had to act urgently to try and retrieve my phones.  THAT'S why I needed to know.  I've still not got an answer for that and still not received a refund.
I haven't berated anyone but you because of your snippy, misinformed comment 👍

Whilst I do appreciate their attempts, others haven't drawn attention to any relevant terms.  Currys have not highlighted any restrictions on this product and yet have placed them.  I want to know why that is ok for them to do. I'll reiterate again for the umpteenth time that I've no issue with adhering to their rules but I'm not a mind reader, they didn't tell me or anyone about them.  It's not disagreeing with things I don't want to hear, it's disregarding irrelevant answers.

sheramber

 I want to know why that is ok for them to do.


Then ask Curry's to point out to you where that restriction is stated.

tightauldgit

Grumpy_chap said:

Hurley said:

If you'd read the thread you'd know I've already asked Currys whether that's possible and they've not given an answer.

You don't need to ask and wait for an answer.

Just try it and see if it works.  Whatever the outcome, you will have the answer.

Hurley said:

You'd also be able to determine, if you can follow basic English, that IT IS their fault because they've not told me or anyone for that matter about this term.  Hence why I've made this thread to ask for advice.

Other posters have drawn attention to the terms and conditions on the website.

You seem to be selective and accepting comments that support you but taking umbrage at any posts with which you disagree.
If you want good advice, forums only work with consideration of all views.
There is no need to berate people for not understanding English just because you don't like what was suggested.  It is not the way to solicit help.

The terms on the website say that where this specific rule applies then it will be shown on the product page and the OP is adamant that it is not so if that's true I would say that Curry's have not informed them of the T&Cs. 

I think it's probably more complicated than that in reality though because Curry's probably have a line somewhere in the T&Cs that say they can cancel an order for any reason and I would also imagine that the trade-in and the phone purchase will be seen as two separate transactions and therefore the refusal to fulfil the phone order won't be seen as impacting on the trade-in. At least as far as Curry's is concerned they will probably insist they've fulfilled their requirements. 

I've seen quite a few threads of this sort where people say 'i only bought the gift card to buy X and then I can't buy X' and I really don't know if that specific point has ever been brought to a court. It seems to me "right" that if Curry's offer a special trade in offer on a phone and you take advantage of that offer that they should then sell you the phone or reverse the trade-in but that doesn't mean that's what the law would decide that of course. 

Equally if I was in Curry's shoes here I'd just sell them the two phones as agreed and be done with it. I don't really see what they are gaining by being this obstructive. No doubt they suspect the OP is buying to resell but honestly so what? People do that all the time. 

As others have suggested though the quick way out of this is to order in someone else's name and use the vouchers. If the order goes through it's problem solved.  

tightauldgit

Hurley said:

Grumpy_chap said:

Hurley said:

If you'd read the thread you'd know I've already asked Currys whether that's possible and they've not given an answer.

You don't need to ask and wait for an answer.

Just try it and see if it works.  Whatever the outcome, you will have the answer.

Hurley said:

You'd also be able to determine, if you can follow basic English, that IT IS their fault because they've not told me or anyone for that matter about this term.  Hence why I've made this thread to ask for advice.

Other posters have drawn attention to the terms and conditions on the website.

You seem to be selective and accepting comments that support you but taking umbrage at any posts with which you disagree.
If you want good advice, forums only work with consideration of all views.
There is no need to berate people for not understanding English just because you don't like what was suggested.  It is not the way to solicit help.

I did need to ask at the time as like I pointed out (more than once) I only participated in the offer so that I could buy the phones/earphones.  Without a guarantee that the vouchers would work for them (as per their terms by the way which state they can ONLY be used against the phone) they're not of any use to me so I had to act urgently to try and retrieve my phones.  THAT'S why I needed to know.  I've still not got an answer for that and still not received a refund.
I haven't berated anyone but you because of your snippy, misinformed comment 👍

Whilst I do appreciate their attempts, others haven't drawn attention to any relevant terms.  Currys have not highlighted any restrictions on this product and yet have placed them.  I want to know why that is ok for them to do. I'll reiterate again for the umpteenth time that I've no issue with adhering to their rules but I'm not a mind reader, they didn't tell me or anyone about them.  It's not disagreeing with things I don't want to hear, it's disregarding irrelevant answers.

I agree that they haven't explained the T&Cs properly to you if what you say is correct. However there's a couple of lines in the T&Cs that I think will cover them legally.

"We take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid"

2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods or Services for profit.

In order words, if we don't want to sell you something then we won't and you can't make us. 

So I think your best route forward is either to buy using a different account or to very nicely ask Curry's for some goodwill in this instance 

Hurley

tightauldgit said:

Hurley said:

Grumpy_chap said:

Hurley said:

If you'd read the thread you'd know I've already asked Currys whether that's possible and they've not given an answer.

You don't need to ask and wait for an answer.

Just try it and see if it works.  Whatever the outcome, you will have the answer.

Hurley said:

You'd also be able to determine, if you can follow basic English, that IT IS their fault because they've not told me or anyone for that matter about this term.  Hence why I've made this thread to ask for advice.

Other posters have drawn attention to the terms and conditions on the website.

You seem to be selective and accepting comments that support you but taking umbrage at any posts with which you disagree.
If you want good advice, forums only work with consideration of all views.
There is no need to berate people for not understanding English just because you don't like what was suggested.  It is not the way to solicit help.

I did need to ask at the time as like I pointed out (more than once) I only participated in the offer so that I could buy the phones/earphones.  Without a guarantee that the vouchers would work for them (as per their terms by the way which state they can ONLY be used against the phone) they're not of any use to me so I had to act urgently to try and retrieve my phones.  THAT'S why I needed to know.  I've still not got an answer for that and still not received a refund.
I haven't berated anyone but you because of your snippy, misinformed comment 👍

Whilst I do appreciate their attempts, others haven't drawn attention to any relevant terms.  Currys have not highlighted any restrictions on this product and yet have placed them.  I want to know why that is ok for them to do. I'll reiterate again for the umpteenth time that I've no issue with adhering to their rules but I'm not a mind reader, they didn't tell me or anyone about them.  It's not disagreeing with things I don't want to hear, it's disregarding irrelevant answers.

I agree that they haven't explained the T&Cs properly to you if what you say is correct. However there's a couple of lines in the T&Cs that I think will cover them legally.

"We take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid"

2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods or Services for profit.

In order words, if we don't want to sell you something then we won't and you can't make us. 

So I think your best route forward is either to buy using a different account or to very nicely ask Curry's for some goodwill in this instance 

Thanks pal.  Feels like you've summarised it well. 

I find it bizarre companies can basically do what they want.  If I wanted to use the vouchers on anything else they wouldn't let me because of their 'terms'.  But when it comes to them they can change their terms as they see fit.
I've been reading up on people's recent experiences with their customer services on all manner of issues and it's wall to wall horror stories.  With that in mind I think I might just have to take this on the chin for the sake of an easy life but just getting my gift card balance reinstated is proving a nightmare.  

datz

Hurley said:

DullGreyGuy said:

Can you provide a link to the promotion?

Here is the product page.  There is no mention of the purchase limit so how can they retroactively apply it?
https://www.currys.co.uk/products/google-pixel-7-128-gb-obsidian-10243722.html

Just wanted to say thanks for this.

I've been looking for a new smartphone (as a gift for someone). With the discount and the additional bonus, this is a great offer. Even managed to trade in a 20 year old phone I found at the back of one of my drawers.

noitsnotme

datz said:

Hurley said:

DullGreyGuy said:

Can you provide a link to the promotion?

Here is the product page.  There is no mention of the purchase limit so how can they retroactively apply it?
https://www.currys.co.uk/products/google-pixel-7-128-gb-obsidian-10243722.html

Even managed to trade in a 20 year old phone I found at the back of one of my drawers.

*edit* never mind, I’ve just seen the “model not listed” option.

What phone was that?!  I’ve got loads of old iPhones but they’re not on the trade in list and they’re nowhere near 20 years old.