Garden Furniture - Section 75

born_again

This gives some good advice on storage of teak garden furniture.

https://cotswoldteak.com/blog/how-to-store-and-protect-garden-furniture-in-winter/

As to S75. Will need a 3rd party report, & even then if it has not been stored as required by manufacture (you will need their T/C for CC) who say "to treat and clean the wood with special solutions." & you have not. Then it will be refused.

MalMonroe

Hi, I think that's a lot of money to pay for a garden set that lasted a year even though you followed the directions of the manufacturer and kept it covered with their own recommended cover. 

There's this information about the Consumer Rights Act from this very site (revised this month) -

https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/#faultyrefund

And here is more information from this site about how to go about applying for a Section 75 refund. It was updated earlier today, so couldn't be more up-to-date -

https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/

I wouldn't start messing about with sanding down or anything else until you've exhausted attempts to recoup your loss. And £3k is a substantial loss to my mind. Waiting for a while isn't going to harm anything, the harm's already been done.

The information in the mse link about section 75 above is worth a read, if nothing else. I do hope that you can resolve this to your satisfaction. Do take note that it also says -

"While every effort's been made to ensure this article's accuracy, it doesn't constitute legal advice tailored to your individual circumstances. If you act on it, you acknowledge that you do so at your own risk. We can't assume responsibility and don't accept liability for any damage or loss which may arise as a result of your reliance upon it."

But I've successfully done one of these claims in the past and was glad I hadn't just let the retailer get away with taking my money in return for a pile of junk (it was supposedly a 'used car'). 

That is what I would do, for what it's worth. But obviously these are just my own thoughts and opinions and you must make your own decision, after considering all the facts. I wish you all the very best.