Halifax £5 reward not showing

fly-catchers

I pay £500 using my Halifax debit card into my NS&I saving account to qualify for my £5 reward. I have two accounts and one has been shown as qualifying. But the second which I did a week later is still not showing up. I paid it on the 16th March and the date on the Halifax app is the 22nd. I do know it takes a few days to go through particularly with the weekend but would have expected it to show by now. Wonder if Halifax are adding this type of payment to the exclusion list?

Catplan

Bit discussion here

https://forums.moneysavingexpert.com/discussion/6433902/halifax-rewards-not-on-track#latest

seems to be a known issue started around 
12/13/14 of month

fly-catchers

Normally check to see if an existing thread was there. Didn’t this time! Thanks

kaMelo

fly-catchers said:

I pay £500 using my Halifax debit card into my NS&I saving account to qualify for my £5 reward. I have two accounts and one has been shown as qualifying. But the second which I did a week later is still not showing up. I paid it on the 16th March and the date on the Halifax app is the 22nd. I do know it takes a few days to go through particularly with the weekend but would have expected it to show by now. Wonder if Halifax are adding this type of payment to the exclusion list?

Another possibility is that the reward choice on that account has expired and needs renewing.