British Gas boss takes £3.7m bonus

Eldi_Dos

It is credit from a account closed in October.
All payments are up to date at new place and DD in line with needs.
As I said going over and over the same ground with BG staff was a bit like Groundhog Day
The quarterly complaints figures show a quite steep rise in complaints, so they are not covering themselves in glory.
It was a novel experience to be told untruths from more than one continent in one week.

matt_drummer

Do you have a final bill?

I assume you moved home?

Eldi_Dos

It was noticeable that they made announcement of bonus payment at time media was focused on Parliament vote, Boris being question by committee and PM's tax results published, good PR work on their part.

Pity the same attention to detail had not been applied to new systems being put in place or dealing with customers accounts and complaints.

prowla

doodling said:

Hi,

prowla said:

Apparantly the head of the company isn't responsible for the performance of its customer services...

Are you sure that he is the head of British Gas, I thought we were talking about the head of Centrica?

Of course your use of the word "responsible" is also highly ambiguous as it means different things to different people.

BG is a Centrica company and the head is where the buck stops.

matt_drummer said:

prowla said:

Apparantly the head of the company isn't responsible for the performance of its customer services...

Can you imagine dealing with millions of customers for around 2% profit?

They make a lot of money purely as a number, but as a percentage of turnover it's tiny.

I think they all get a pretty rough ride trying to deal with all of this, it can't be easy.

Presumably the CS department costs are pre-profit and 2% of a heck of a lot is still a heck of a lot...

matt_drummer

p

Can you imagine dealing with millions of customers for around 2% profit?

They make a lot of money purely as a number, but as a percentage of turnover it's tiny.

I think they all get a pretty rough ride trying to deal with all of this, it can't be easy.

Presumably the CS department costs are pre-profit and 2% of a heck of a lot is still a heck of a lot...

Of course it's a lot of money to you and me, not for a company with millions of customers.

The truth is that if they did it for nothing your bill would still be 98%+ of what it is now.

Their profits are irrelevant to our costs, it makes barely any difference, that is the point.

On a £2,500 annual bill it's less than £50 profit, it's negligible.

Eldi_Dos

matt_drummer said:

p

Can you imagine dealing with millions of customers for around 2% profit?

They make a lot of money purely as a number, but as a percentage of turnover it's tiny.

I think they all get a pretty rough ride trying to deal with all of this, it can't be easy.

Presumably the CS department costs are pre-profit and 2% of a heck of a lot is still a heck of a lot...

Of course it's a lot of money to you and me, not for a company with millions of customers.

The truth is that if they did it for nothing your bill would still be 98%+ of what it is now.

Their profits are irrelevant to our costs, it makes barely any difference, that is the point.

On a £2,500 annual bill it's less than £50 profit, it's negligible.

If that is the case how is a £ 3.7 million bonus justified.

matt_drummer

Eldi_Dos said:

matt_drummer said:

p

Can you imagine dealing with millions of customers for around 2% profit?

They make a lot of money purely as a number, but as a percentage of turnover it's tiny.

I think they all get a pretty rough ride trying to deal with all of this, it can't be easy.

Presumably the CS department costs are pre-profit and 2% of a heck of a lot is still a heck of a lot...

Of course it's a lot of money to you and me, not for a company with millions of customers.

The truth is that if they did it for nothing your bill would still be 98%+ of what it is now.

Their profits are irrelevant to our costs, it makes barely any difference, that is the point.

On a £2,500 annual bill it's less than £50 profit, it's negligible.

If that is the case how is a £ 3.7 million bonus justified.

What do you mean by justified?

It must be part of the employment contract, a matter between the employer and the employee.

Or do you think they need to justify it to us? Or maybe to you?

The bonus is from Centrica, I believe?

Not from British Gas with whom you have your refund issue.

British Gas make less than 2% from retail sales of electricity and gas, Centrica's profits come from other activities.

mark_cycling00

The nasty greed that caused high prices is not here....

It's the last German chancellor being paid millions by Russia to convince Germany to sign-up to russian gas supplies

It's Gordon brown taking £130,000 from Russia for a one hour speech where called for an end to North sea gas

Its the German head of cyber security taking massive bribes to spy for Russian. 

I'm sure UK politicians will be exposed over time

MattMattMattUK

Eldi_Dos said:

It was noticeable that they made announcement of bonus payment at time media was focused on Parliament vote, Boris being question by committee and PM's tax results published, good PR work on their part.

They made the bonus disclosure at the point that they were required to, which is set out according to their annual reports on finances, C-Suite remuneration being confirmed by the board etc. That date (or at least a narrow widow of one week) has bee in the calendar for years, ever since the CEO of Centrica agreed his contract four years ago.

Eldi_Dos said:

Pity the same attention to detail had not been applied to new systems being put in place or dealing with customers accounts and complaints.

The £3.7m was paid to the CEO of Centrica, British Gas is a minor subsidiary, one which with all the hassle it has been over the last two years and the significant losses it has made is one they probably wish they did not own.

Eldi_Dos said:

matt_drummer said:

p

Can you imagine dealing with millions of customers for around 2% profit?

They make a lot of money purely as a number, but as a percentage of turnover it's tiny.

I think they all get a pretty rough ride trying to deal with all of this, it can't be easy.

Presumably the CS department costs are pre-profit and 2% of a heck of a lot is still a heck of a lot...

Of course it's a lot of money to you and me, not for a company with millions of customers.

The truth is that if they did it for nothing your bill would still be 98%+ of what it is now.

Their profits are irrelevant to our costs, it makes barely any difference, that is the point.

On a £2,500 annual bill it's less than £50 profit, it's negligible.

If that is the case how is a £ 3.7 million bonus justified.

The bonus was paid to the boss of Centrica, based on the global profits of Centrica, the boss of British Gas will likely not receive a bonus this year. 

markin

Has the BG home care been split off? The boiler services and boiler install part must be profitable the prices they charge?