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Virgin isa confusion

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Hi there. I have a current account with Virgin and an easy access ISA. I'm trying to set up a 1 year fix with Virgin to move my easy access into, but I'm having to make a new log in and password. Does this mean that I won't be able to see the new account on the app along with others? I can see it getting very confusing and thinking of ditching the idea and switching to another provider as crazily that seems less hassle!

Comments

  • masonic
    masonic Posts: 27,181 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    This is a known issue, but it should end up being visible under your existing credentials. There are lots of these foibles associated with VM, including some that lead to issues transferring out. I would always look at the next best rate and consider taking a small hit in interest for an easier life.
  • Hi there. I have a current account with Virgin and an easy access ISA. I'm trying to set up a 1 year fix with Virgin to move my easy access into, but I'm having to make a new log in and password. Does this mean that I won't be able to see the new account on the app along with others? I can see it getting very confusing and thinking of ditching the idea and switching to another provider as crazily that seems less hassle!
    I did exactly the same as you. If you are logged in and then it asks you for a new login just exit from your first log in and it will remember your details when you log in again to set up the 1 year fix.
  • etienneg
    etienneg Posts: 576 Forumite
    Part of the Furniture 500 Posts
    masonic said:
    This is a known issue, but it should end up being visible under your existing credentials. There are lots of these foibles associated with VM, including some that lead to issues transferring out. I would always look at the next best rate and consider taking a small hit in interest for an easier life.

    This is the kind of comment I've read several times on this forum, so I accept that some people have experienced difficulties with Virgin. My own experience is different, however, so I think it's worth mentioning this. I have several current accounts with linked savings accounts (much less used now than when the interest rates surpassed most others), and two ISAs (one fixed and one easy access). I have not had any difficulties with account opening or operating. I find their online access to be clear and easy to use. They often offer very competitive interest rates on new accounts.

    Of course, there are things I haven't used. Transferring an ISA in happened without any issues, but I haven't had the need to transfer out. I don't use the phone app, so I can't comment on this. I have no particular reason to like Virgin, but whilst they continue to offer things I like I am quite happy to use them. Of course, people are different and are quite free to come to a different conclusion. I'm just saying that I've come across much worse institutions to deal with.
  • Does anybody know which bank you use when transferring from a Virgin ISA. I'm looking at transferring to Santander and have a choice of Virgin Money, Yorkshire Bank or Clydesdale. I was originally with Yorkshire Bank and have a sort code of 05-00-05 but when I check the bank for that sort code sometimes I see Yorkshire Bank, sometimes I see Clydesdale and sometimes I see Virgin Money (31 Clydesdale Bank) shown as the bank!!!
  • masonic
    masonic Posts: 27,181 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Does anybody know which bank you use when transferring from a Virgin ISA. I'm looking at transferring to Santander and have a choice of Virgin Money, Yorkshire Bank or Clydesdale. I was originally with Yorkshire Bank and have a sort code of 05-00-05 but when I check the bank for that sort code sometimes I see Yorkshire Bank, sometimes I see Clydesdale and sometimes I see Virgin Money (31 Clydesdale Bank) shown as the bank!!!
    You may need to review the help for the specific ISA you have.
  • gabiieve
    gabiieve Posts: 25 Forumite
    Third Anniversary 10 Posts
    etienneg said:
    masonic said:
    This is a known issue, but it should end up being visible under your existing credentials. There are lots of these foibles associated with VM, including some that lead to issues transferring out. I would always look at the next best rate and consider taking a small hit in interest for an easier life.

    This is the kind of comment I've read several times on this forum, so I accept that some people have experienced difficulties with Virgin. My own experience is different, however, so I think it's worth mentioning this. I have several current accounts with linked savings accounts (much less used now than when the interest rates surpassed most others), and two ISAs (one fixed and one easy access). I have not had any difficulties with account opening or operating. I find their online access to be clear and easy to use. They often offer very competitive interest rates on new accounts.

    Of course, there are things I haven't used. Transferring an ISA in happened without any issues, but I haven't had the need to transfer out. I don't use the phone app, so I can't comment on this. I have no particular reason to like Virgin, but whilst they continue to offer things I like I am quite happy to use them. Of course, people are different and are quite free to come to a different conclusion. I'm just saying that I've come across much worse institutions to deal with.
    Can you see your 1 year fixed ISA in the app? I can only see my current account and linked savings
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