Sky Contract and BT Sport

cherokee

I wonder if anyone can advise if I have a leg to stand on please.  I was in a Sky contract for TV and I took out BT Sport separately on a monthly contract basis, as I wasnt planning on having it for more than 1 year.  Skip to a few months later and I re-contracted with Sky for TV.  Unbeknown to me, the BT monthly contract was included with my normal TV contract and now I find I cannot cancel BT Sport until Sept 23.  I re-contracted by live chat, and I don't remember discussing the BT Sport at all.  I've checked the email confirmation and it doesn't specifically mention BT Sport.  Is there any way I can go forward with this, Sky say I accepted this, but how can I when I didn't know it had been done.  There is no record of the live chat conversation, i guess there must have been something in the small print.  The only way out of this is a £60 termination fee.  

Neil_Jones

cherokee said:

I wonder if anyone can advise if I have a leg to stand on please.  I was in a Sky contract for TV and I took out BT Sport separately on a monthly contract basis, as I wasnt planning on having it for more than 1 year.  Skip to a few months later and I re-contracted with Sky for TV.  Unbeknown to me, the BT monthly contract was included with my normal TV contract and now I find I cannot cancel BT Sport until Sept 23.  I re-contracted by live chat, and I don't remember discussing the BT Sport at all.  I've checked the email confirmation and it doesn't specifically mention BT Sport.  Is there any way I can go forward with this, Sky say I accepted this, but how can I when I didn't know it had been done.  There is no record of the live chat conversation, i guess there must have been something in the small print.  The only way out of this is a £60 termination fee.  

This is probably what's happened:

https://www.sky.com/help/articles/bt-sport-guide

"You can get BT Sport with Sky, bringing all the sport you love together in one place with one bill.

Already got a BT Sport subscription with BT? If you’re adding BT Sport to your Sky bill instead, remember to cancel your subscription with BT, otherwise you'll be billed twice."

So are you being billed twice?  Exactly what are Sky billing you for?

Of course the other argument is that if it was mentioned in the small print and you didn't read it, then that's your bad.

cherokee

Neil_Jones said:

cherokee said:

I wonder if anyone can advise if I have a leg to stand on please.  I was in a Sky contract for TV and I took out BT Sport separately on a monthly contract basis, as I wasnt planning on having it for more than 1 year.  Skip to a few months later and I re-contracted with Sky for TV.  Unbeknown to me, the BT monthly contract was included with my normal TV contract and now I find I cannot cancel BT Sport until Sept 23.  I re-contracted by live chat, and I don't remember discussing the BT Sport at all.  I've checked the email confirmation and it doesn't specifically mention BT Sport.  Is there any way I can go forward with this, Sky say I accepted this, but how can I when I didn't know it had been done.  There is no record of the live chat conversation, i guess there must have been something in the small print.  The only way out of this is a £60 termination fee.  

This is probably what's happened:

https://www.sky.com/help/articles/bt-sport-guide

"You can get BT Sport with Sky, bringing all the sport you love together in one place with one bill.

Already got a BT Sport subscription with BT? If you’re adding BT Sport to your Sky bill instead, remember to cancel your subscription with BT, otherwise you'll be billed twice."

So are you being billed twice?  Exactly what are Sky billing you for?

Of course the other argument is that if it was mentioned in the small print and you didn't read it, then that's your bad.

Hya, not being billed twice,sorry I wasn't very clear.  I ordered BT Sports through Sky but ordered in on a monthly contract. I feel it wasn't made clear that several months later the monthly contract was amalgamated and included when I re-contracted with Sky for my normal tv package.  I wondered if this had happened to anyone else - I feel a bit stupid because I just assumed the BT sports was carrying on as a month to month contract.   Thanks

Detail_Merchant

I haven't been through this exact situation, but I just checked my old emails from when I've re-contracted with Sky, and the last couple of times they have had a subject "Confirming your Sky offer" - so maybe search your inbox for that phrase, and see if you can find an email from back when you re-contracted (March 2022?) - and see what it says.
If it says that you are locked in then probably your bad for not reading it thoroughly enough, but if it doesn't spell it out then that might help your argument with sky that you shouldn't be locked in.

cherokee

Detail_Merchant said:

I haven't been through this exact situation, but I just checked my old emails from when I've re-contracted with Sky, and the last couple of times they have had a subject "Confirming your Sky offer" - so maybe search your inbox for that phrase, and see if you can find an email from back when you re-contracted (March 2022?) - and see what it says.
If it says that you are locked in then probably your bad for not reading it thoroughly enough, but if it doesn't spell it out then that might help your argument with sky that you shouldn't be locked in.

thank you very much for taking the time to check that for me.  I have the original email and it doesn't specifically list BT sports, so I will give a complaint a go on the basis that they werent transparent enough.  Worth a try anyway.  And a lesson learned to scrutinise what I am signing up to more.  Cheers 

warwickbears

My previous experiences of using live chat is that they state in the chat what it is you're about to re-contract to and ask if that's OK. Maybe a transcript of the chat may throw some light on the matter?