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TSB switching offer, ugh!
Ldak
Posts: 28
Forumite
Posted originally under Banking as didn't realise a Rant section existed.
My Tuppence re TSB
Switched to TSB 30 November last year for their then switching deal, think it £50, £50 in a year.
Saved the switching T&Cs to a PDF, it was something like, have two DDs, pay in £500 and make a debit card transaction before 10 January. Can't say for sure because I had to delete every reminder of TSB from disk for sanity.
Nothing in their emails/texts mentioned my account number or sort code and the debit card took 6 weeks, yes 6 weeks, to arrive. By which time the £500/1 x debit card transaction terms could not be met.
When I called and waited 25 mins for an answer and was, finally, put through to the right person, my suggestion that I should not suffer because they continued using the Post Office for card deliveries during their strikes fell flat and the intonation was that I was just "trying it on." For £50 !!!
Needless to say, they'll be no future relationship with TSB.
As a contrast, opened an investment account with InvestEngine, clicked the wrong link to sign up and get a referral bonus. Within 24 hours, messaged them, supplied the intended lnik, had the bonus applied within minutes.
Way to go TSB, To your future be damned.
Rant over.
My Tuppence re TSB
Switched to TSB 30 November last year for their then switching deal, think it £50, £50 in a year.
Saved the switching T&Cs to a PDF, it was something like, have two DDs, pay in £500 and make a debit card transaction before 10 January. Can't say for sure because I had to delete every reminder of TSB from disk for sanity.
Nothing in their emails/texts mentioned my account number or sort code and the debit card took 6 weeks, yes 6 weeks, to arrive. By which time the £500/1 x debit card transaction terms could not be met.
When I called and waited 25 mins for an answer and was, finally, put through to the right person, my suggestion that I should not suffer because they continued using the Post Office for card deliveries during their strikes fell flat and the intonation was that I was just "trying it on." For £50 !!!
Needless to say, they'll be no future relationship with TSB.
As a contrast, opened an investment account with InvestEngine, clicked the wrong link to sign up and get a referral bonus. Within 24 hours, messaged them, supplied the intended lnik, had the bonus applied within minutes.
Way to go TSB, To your future be damned.
Rant over.
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