Direct debits in TSB app

Can any TSB customer who uses the app tell me if you can view the details of any of your DDs?

I've switched an account over for the incentive, with two DDs included in that switch. I can see them both (and had a letter detailing which were included), and one has paid out. However, if I click on either in the app it just displays a message "We weren't able to do that. Sorry it looks like there was an unexpected error. You should check if your request has gone through before you try again" (do TSB have any expected errors?).

I'm not expecting issues with them paying what they're supposed to, as I say one paid and that was about 4 days after the switch. Just curious if it's just me.


  • flaneurs_lobsterflaneurs_lobster Forumite
    2.1K Posts
    1,000 Posts Fourth Anniversary Photogenic Name Dropper
    Two DDs swapped to TSB here, both paid out on doner, one has paid out at TSB, full details available, the other has not yet paid out at TSB, message as per your post.
  • northwalesdnorthwalesd Forumite
    929 Posts
    Part of the Furniture 500 Posts Name Dropper
    OK thanks FL, I'll just keep an eye on them. I haven't logged in to see if I can view the details in online banking yet, I may try that later.
  • alibean121alibean121 Forumite
    224 Posts
    Seventh Anniversary 100 Posts Name Dropper
    I think the DD section in the app is just a bit buggy. I don't get your message at all but one of my DDs that has paid out of the account has no information on eg. amount and last paid date populated - just all blank.

    One DD has transferred across with the name "Direct Debit Rej" which is not reassuring - it's due to pay on Monday so we will see if it actually works... 
  • northwalesdnorthwalesd Forumite
    929 Posts
    Part of the Furniture 500 Posts Name Dropper
    Hi @alibean I wouldn't worry about the one that's named Direct Debit Rej, one of mine is the same (it's actually for Barclaycard) and that's the one that has already paid out on my account. The other of mine seems to be named correctly, in that it actually contains the name of the recipient organisation, but doesn't pay out until end of month.
  • hochoc Forumite
    535 Posts
    Seventh Anniversary 100 Posts Name Dropper Photogenic
    It shows that error initially for a new DD. It will eventually correct itself.
Sign In or Register to comment.
Latest MSE News and Guides

Did you know there's an MSE app?

It's free & available on iOS & Android


Regifting: good idea or not?

Add your two cents to the discussion

MSE Forum

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools