Where do I stand? O2 replacement phone

Paper_hearts_1

I’ve recently taken out a mobile phone contract with O2 (best signal in the area). Paid £150 upfront for a refurbished iPhone. 

It arrived and the next day I’ve had issues with the speaker phone, it’s super quiet. Followed trouble shooting rang up O2 and they said they’ve sent one out. It didn’t. This happened 3 times.

Now, they’ll send me a replacement once I’ve sent the phone back, only issue is I’ll be without a phone for a week. I’ve asked for an alternative as this won’t work, I need my phone. 

Any ideas where I can get this issue fixed or has anyone had any luck/same issue with them?

powerful_Rogue

Paper_hearts_1 said:

I’ve recently taken out a mobile phone contract with O2 (best signal in the area). Paid £150 upfront for a refurbished iPhone. 

It arrived and the next day I’ve had issues with the speaker phone, it’s super quiet. Followed trouble shooting rang up O2 and they said they’ve sent one out. It didn’t. This happened 3 times.

Now, they’ll send me a replacement once I’ve sent the phone back, only issue is I’ll be without a phone for a week. I’ve asked for an alternative as this won’t work, I need my phone. 

Any ideas where I can get this issue fixed or has anyone had any luck/same issue with them?

Take it to any mobile repair shop. However it will probably invalidate any warranty and make claiming using your consumer rights pretty difficult.

Or just buy one of these for £13.50, then you also have a backup phone - https://www.argos.co.uk/product/9494174

MikeJXE

Paper_hearts_1 said:

I’ve recently taken out a mobile phone contract with O2 (best signal in the area). Paid £150 upfront for a refurbished iPhone. 

It arrived and the next day I’ve had issues with the speaker phone, it’s super quiet. Followed trouble shooting rang up O2 and they said they’ve sent one out. It didn’t. This happened 3 times.

Now, they’ll send me a replacement once I’ve sent the phone back, only issue is I’ll be without a phone for a week. I’ve asked for an alternative as this won’t work, I need my phone. 

Any ideas where I can get this issue fixed or has anyone had any luck/same issue with them?

Take it to an Apple Store but make a reservation with the Genius Bar first 

Aylesbury_Duck

As far as your rights are concerned, they're not obliged to provide a "courtesy phone" or to send the replacement before you send the faulty one to them. Therefore your options are to get it fixed locally yourself, or buy the cheapest PAYG handset you can find to tide you over.

born_again

Maybe try going to a 02 shop & see if they can help.