Confused about how EBSS appears on my bill

in Energy
2 replies 11 views
SystemSystem Forumite, Community Admin
178K Posts
10,000 Posts Photogenic Name Dropper
Community Admin

Replies

  • Oscar2006Oscar2006 Forumite
    1 Post
    First Post
    Newbie
    I have received a quarterly statement from my supplier, I am a homeowner paying by direct debit.  
    My opening balance was zero as I have just moved into the property, my usage for the quarter November to February was £750, I pay £208 per month so £624 paid leaving a debt of £126 - seems pretty straightforward, but....
    My provider states payment made are £423 a so I have a debt of £327.
    I have paid £208 per month and been refunded £67, and my debit balance has increased !!!
    How is this support !!!  THIS SUPPORT PAYMENT HAS ADDED TO MY DEBT
    If the Government are paying this money to my energy supplier, they are giving it to me then increasing what I owe them and taking it back again !!!
    If this £67 was paid as a credit to my energy account I would be in credit which would make more sense.
    Having discussed this with others, if you have a prepayment meter you receive a voucher which you exchange for credit to your energy meter thus giving you £67 work of gas/electricity without spending a penny.
    I hope someone can tell me that I have this all wrong and advise how I challenge my supplier to have this credit added to my debit balance 
    Thanks for reading, if you managed to get to the bottom 👍👍👍
  • TheMilkmansDadTheMilkmansDad Forumite
    504 Posts
    100 Posts First Anniversary Name Dropper
    Forumite
    I've requested this to be split to a new post.

    You need to look at your usage/charges paid - this will most likely show that the £66/67 monthly payment has reduced your usage figure.
Sign In or Register to comment.
Latest MSE News and Guides

British Gas prepay meter users...

...to pay less for gas from 1 April

MSE News

The 'odd Easter flavours' thread 2023

What bizarre food stuffs have you spied?

MSE Forum

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools