Confused about how EBSS appears on my bill
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This discussion was created from comments split from: Government Energy Discount being added to account balance - not reducing monthly payment.
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My opening balance was zero as I have just moved into the property, my usage for the quarter November to February was £750, I pay £208 per month so £624 paid leaving a debt of £126 - seems pretty straightforward, but....
My provider states payment made are £423 a so I have a debt of £327.
I have paid £208 per month and been refunded £67, and my debit balance has increased !!!
How is this support !!! THIS SUPPORT PAYMENT HAS ADDED TO MY DEBT
If this £67 was paid as a credit to my energy account I would be in credit which would make more sense.
Having discussed this with others, if you have a prepayment meter you receive a voucher which you exchange for credit to your energy meter thus giving you £67 work of gas/electricity without spending a penny.
I hope someone can tell me that I have this all wrong and advise how I challenge my supplier to have this credit added to my debit balance
Thanks for reading, if you managed to get to the bottom 👍👍👍
You need to look at your usage/charges paid - this will most likely show that the £66/67 monthly payment has reduced your usage figure.