Sky account and id query

November2

Can I close a sky account and id and re-register? Messed up last week as I ordered Sky but had not updated my bank account address to my new home which I've just moved into. Sky cancelled my order saying I was not the account holder and unauthorised payments. Now when I try to reorder it asks me to sign in and then I get a message my sky id is linked to an old account and to unlink it but I get an error message when I click the link. I've never personally had Sky and the email address which is my id is a new one so cannot be linked to an old account.  I've tried checking out but it asks for verification using billing details for my subscriptions but I've not got any subscriptions.  I wondered if I can close this account and start afresh.  Spoke to one guy at Sky last week who was no help whatsoever, said he could order broadband for me but not tv and it was more expensive than the offer I had originally ordered!

penners324

Use a different email address

November2

penners324 said:

Use a different email address

How and where?  I changed the id email address but it still says linked and user name still shows as the replaced email. The only thing it did was change the account email to the new one even though I clicked change id email. 
Can I just start again and set up a new account or will it flag my name and address? 

km1500

Suggest you call Sky and get them to untangle it