EE price increases 14 March at 1:47PM edited 14 March at 3:15PM in Mobiles 4 replies 218 views

patwilson70

I have received an email from EE saying my bill will increase by 12.6% at the end of this month (March 23) . They say they are now using the Consumer Price Index published in January plus 3.9% .  The 3.9% is for their investment programme apparently . 
My contract runs out in October this year - apart from leaving EE after 25 years what can I do? 
I am waiting for a manager to call me so I can complain to the ombundsman but they say I am locked in and they can't change the increase.  
They suggested I get the Airtime rewards app which is insulting really. 

eskbanker

Your contract will presumably contain the escalation clause that's now pretty much standard in the sector, allowing them to increase the price by inflation plus 3.9%....

born_again

https://forums.moneysavingexpert.com/discussion/6429042/new-ee-mobile-contract-and-have-received-the-price-increase/p1

Neil49

How much are you currently paying each month? If you are paying for both the handset and data/calls etc then you need to come out of that contract when it ends otherwise you could end up still paying over the odds for a phone you have already paid for. 

If you just have a sim only contract then it makes sense to start again and get a better deal via Uswitch or similar. 

You won't get anywhere with the Ombudsman. 

sully1311

patwilson70 said:

I have received an email from EE saying my bill will increase by 12.6% at the end of this month (March 23) . They say they are now using the Consumer Price Index published in January plus 3.9% .  The 3.9% is for their investment programme apparently . 
My contract runs out in October this year - apart from leaving EE after 25 years what can I do? 
I am waiting for a manager to call me so I can complain to the ombundsman but they say I am locked in and they can't change the increase.  
They suggested I get the Airtime rewards app which is insulting really. 

If you've been with EE (and the previous guises) for that long, you would have already been subject to multiple inflation price rises, which you cannot get out of as it's stated in your contract, so I'm not sure why you are raising this?