EE price increases

patwilson70
patwilson70 Posts: 1 Newbie
First Anniversary
edited 14 March 2023 at 3:15PM in Mobiles
I have received an email from EE saying my bill will increase by 12.6% at the end of this month (March 23) . They say they are now using the Consumer Price Index published in January plus 3.9% .  The 3.9% is for their investment programme apparently . 
My contract runs out in October this year - apart from leaving EE after 25 years what can I do? 
I am waiting for a manager to call me so I can complain to the ombundsman but they say I am locked in and they can't change the increase.  
They suggested I get the Airtime rewards app which is insulting really. 

Comments

  • eskbanker
    eskbanker Posts: 30,739 Forumite
    First Anniversary Name Dropper Photogenic First Post
    Your contract will presumably contain the escalation clause that's now pretty much standard in the sector, allowing them to increase the price by inflation plus 3.9%....
  • Neil49
    Neil49 Posts: 3,073 Forumite
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    How much are you currently paying each month? If you are paying for both the handset and data/calls etc then you need to come out of that contract when it ends otherwise you could end up still paying over the odds for a phone you have already paid for. 

    If you just have a sim only contract then it makes sense to start again and get a better deal via Uswitch or similar. 

    You won't get anywhere with the Ombudsman. 
  • sully1311
    sully1311 Posts: 380 Forumite
    Name Dropper First Post First Anniversary
    I have received an email from EE saying my bill will increase by 12.6% at the end of this month (March 23) . They say they are now using the Consumer Price Index published in January plus 3.9% .  The 3.9% is for their investment programme apparently . 
    My contract runs out in October this year - apart from leaving EE after 25 years what can I do? 
    I am waiting for a manager to call me so I can complain to the ombundsman but they say I am locked in and they can't change the increase.  
    They suggested I get the Airtime rewards app which is insulting really. 
    If you've been with EE (and the previous guises) for that long, you would have already been subject to multiple inflation price rises, which you cannot get out of as it's stated in your contract, so I'm not sure why you are raising this?
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