Flexible Octopus 13 March at 9:41AM in Energy 10 replies 315 views

DarcySarto

Morning All
I'm looking at switching from OVO to Octopus. The reasons for leaving basically boils down to poor customer service. I've had an online quote from Octopus and they suggest the "Flexible Octopus" plan. Is anybody else on this? Is it a monthly DD plan, a pay on demand tariff or something different?
I've not switched suppliers for a few years and have a sense of trepidation (and a phobia of call centres). Is switching really as easy as they say?

Ryan_Holden

I think the majority of Octopus customers are on a version of the Flexible tariff these days. You can pay a DD or a bill at the end of the month, but it costs more to pay the bill.

grumpyoldwoman

Flexible is their default variable pay monthly tariff which is a fixed direct debit. I've been switched from Bulb and have been with them just over a month now. I've switched a few times over the years and it is very easy, just make sure you give them your closing meter reads on the day you switch.

pfpf

...regarding "sense of trepidation". i remember the bad old days of switching and was worried.....i started my switch to Octopus on the 2nd Feb and was fully switched and on their "books" on the 4th feb.

call centre is great but most if not all can be done on the app/website.

badger09

I was never a serial switcher, but had switched 3 or 4 times over the years. We were migrated to Octopus in Sept 21 when Avro went bust and chose to have smart meters installed last year. 

I can honestly say Octopus is the best energy company I’ve ever been with. Bills are clearly set out, I’m able to set my own monthly DD amount, reclaim excessive credit, and the couple of minor glitches we had were sorted out by email. 

vic_sf49

DarcySarto said:

Morning All
I'm looking at switching from OVO to Octopus. The reasons for leaving basically boils down to poor customer service. I've had an online quote from Octopus and they suggest the "Flexible Octopus" plan. Is anybody else on this? Is it a monthly DD plan, a pay on demand tariff or something different?
I've not switched suppliers for a few years and have a sense of trepidation (and a phobia of call centres). Is switching really as easy as they say?

Make sure you ask a friend or family for their referral code, then you both get £50 when you've switched to Octopus.

Mstty

Just make sure you take pictures of your actual meters and units used for the switch. Keep them safe for the future.

Possibly important than the clamour to give you a referral code imo but that will be useful as well.

pearl123

badger09 said:

I was never a serial switcher, but had switched 3 or 4 times over the years. We were migrated to Octopus in Sept 21 when Avro went bust and chose to have smart meters installed last year. 

I can honestly say Octopus is the best energy company I’ve ever been with. Bills are clearly set out, I’m able to set my own monthly DD amount, reclaim excessive credit, and the couple of minor glitches we had were sorted out by email. 

100% agree. Octopus is a great company. Plus, they're 2023 'Which Magazine' top energy supplier. 

Officer_Dibble

Switching's a piece of cake for the vast majority of people, it was for me. Occasionally things go wrong with Octopus as they do with any company, but they go wrong less often with Octopus!

badger09

Officer_Dibble said:

Switching's a piece of cake for the vast majority of people, it was for me. Occasionally things go wrong with Octopus as they do with any company, but they go wrong less often with Octopus!

And when they do, Octopus actually sort them out. 

DarcySarto

Thank you everyone for your helpful advice