HSBC debit card purchase rejected by HSBC
in Budgeting & bank accounts
12 replies 783 views
Hi guys, as title says, any ideas as to why this happens, the message I get from HSBC says there's a problem with my contact details, but as far I'm concerned they are all correct; I'm at a loss
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I'd recommend checking with them if your details are correct and trying to order a new debit card. If that still doesn't work, try using Apple Pay/Google Pay or a digital alternative. If HSBC can't sort out the issue and none of the alternatives work, the only real resolution is to switch banks completely or use a different card with a different account and bank for purchases. I'd personally recommend Virgin Money and Nationwide, they seem to have been the most reliant so far.
SCA has been a requirememt for online debit card purchases for a while now, albeit isn't applied to every transaction, so if there no mobile number registered it isn't a surprise it may fail.
(I have only ever used SMS based OTP or app based approval)