APT - who to claim from

Due to some bad news my brother and his wife were unable to fly to New York with the rest of the family on a recent trip.  It was too late to change the booking and was non refundable. They may be able to claim part of the trip back through insurance but I assumed they would get the tax back on the flights.  I have approached Loveholidays who we booked with.  They said they have reached out to the airline who refused the request.  I asked for an explanation and was told they have already done all they can.
The flight was with BA (although an American Airlines flight). Does anyone know if I have to go directly to BA or American Airlines for the refund?  Thank you.
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Comments

  • eskbanker
    eskbanker Posts: 30,947 Forumite
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    ANDYPANDY said:
    I assumed they would get the tax back on the flights.  I have approached Loveholidays who we booked with.  They said they have reached out to the airline who refused the request.  I asked for an explanation and was told they have already done all they can.
    I believe you'll need to persist with challenging Loveholidays, as it's unlikely that BA/AA would reject a valid APD refund request, and also wouldn't deal with the passenger if booked via an agent.

    https://www.loveholidays.com/about-us/terms-and-conditions.html#_9-cancellations-by-you
    • If your flight booking was made with one of the scheduled airlines (e.g. British Airways, Virgin Atlantic, KLM etc.), or if we booked the flight for you through the IATA booking system, we can request a refund of the flight tax on your behalf. Please contact us to arrange this for you
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