EDF energy overcharge for gas used in 2021 but charged at 2023 price.

Mstty

If I was you I would write down every factual date/time of correspondence and meter reads, screen grabs etc of you entering your meter read.

Gather the data for the exact price per kWh and standing charges you were being charged and work out the whole bill for them.

Present this to them as a complaint and if they do not agree to correct the bill ask them to issue a deadlock letter. Express that you should not be doing all the sums for them and this should be their job and should have been an easy fix that they should have been able to quickly and easily sort out. Tell them some sort of goodwill would not go a miss.

Good luck

Yorkshire_Pud

[Deleted User] said:

OP - there is a major flaw in your argument:

‘Whilst well in credit and due a rebate when I saw the actual bill I was upset to see how they calculated it. They wiped out previous two bills and went back to starting November 2021 and whilst their useage estimate for the spring and summer of 2022 remained the same edf have taken about 70 units (cu ft) from Winter 2021/22 and plonked them in Winter 2022/23 thereby making me pay double for those units used when the kWh rate was nearer 5p than 10p and by my rough calculation costing me an extra £105 that edf did not earn.’

Assuming you are on the Ofgem-capped tariff, there will have been tariff changes on the 1st April 2022 and the 1st October 2022. The supplier will have estimated readings for each of the tariff change dates. Do your bills show these estimated readings?

If the estimated reading for the 1st April was wrong by, say, 1000kWh of gas, then these 1000kWh will be charged at the rate from 1st April to the 1st October. If the estimated reading was still 1000kWh out on the 1st October, then the cost difference to you is 1000 x ( the present tariff rate - the April to October tariff rate) NOT the Winter 2022 to WINTER 2023 tariff rates.

It follows that if you escalate your case to EOS it will fall at the first hurdle. 

I have the original bills which were very very close to my usage and may have even used the reading I submitted to edf in March 2022. The few units estimated around the April and October tariff increases make no real difference to the overall charges, I was happy with them and they were almost correct which is the best one can expect from estimates.

edf have ‘dialled back’ their estimates of my usage which is why my Winter 2021/22 usage shrunk by 70 units.To do this they negated the reading I  sent as per their request which they may or may not have used.

Specifically they or their computer can’t cope with the fact that whilst the previous Winter I had heated more rooms at higher temperatures, this Winter I have reduced my gas usage significantly and used more electric (fixed tariff)  and firewood.

In spite of the fairly negative reaction(s) to my post ( help for forum members lol) I will persist and follow every route I can to get the bill(s) to reflect my actual usage at each time period, the reading I submitted last year and over ruled being the evidence I need.

[Deleted User]

Specifically they or their computer can’t cope with the fact that whilst the previous Winter I had heated more rooms at higher temperatures, this Winter I have reduced my gas usage significantly and used more electric (fixed tariff)  and firewood.

Suppliers do not have psychic powers. Data collectors - the third-party that produces estimates - base their estimates on historic actual usage with adjustments made for annual climate variations. Your reduction in usage for Jan to March this year would feature in any revised estimate made on the 1st April but not on the 1st January.

You need to accept that this situation was entirely avoidable had you provided the supplier with actual meter readings.

As I said previously, your complaint will most likely fail as you have no evidence to back up your claims.

pochase

I see that a bit different.

If I understand the OP correct he has a screenshot of the accepted meter reading given in 2022.

EDF will show the latest meter readings given with the date of the meter reading on the page were you submit the meter reading.

If he has a screenshot of this page he can proof that he has submitted the meter reading and that EDF has changed or invalidated the reading at a later time. Very likely, thaat has happeend to me more than once. The complaints team is quite good at sorting this out.

ToomanyPies

You mentioned

"70 units (cu ft) from Winter 2021/22"

That can't be right. Units would usually be in kWh. Gas meters measure volume in 100's cu ft or cubic metres. I'm guessing you mean 70 cubic metres which would be approximately 775 kWh?

Yorkshire_Pud

[Deleted User] said:

Specifically they or their computer can’t cope with the fact that whilst the previous Winter I had heated more rooms at higher temperatures, this Winter I have reduced my gas usage significantly and used more electric (fixed tariff)  and firewood.

Suppliers do not have psychic powers. Data collectors - the third-party that produces estimates - base their estimates on historic actual usage with adjustments made for annual climate variations. Your reduction in usage for Jan to March this year would feature in any revised estimate made on the 1st April but not on the 1st January.

You need to accept that this situation was entirely avoidable had you provided the supplier with actual meter readings.

As I said previously, your complaint will most likely fail as you have no evidence to back up your claims.

You might be an industry insider or self appointed expert but it’s really not as complicated as you like to make it (is this a forum argument 😂)

I did as I’ve said numerous times provide edf with a meter read March 2022 and have proof in case they have ‘lost’ it.

Your judgement that my complaint would fail is just your opinion, good that others, well some, on here actually try to help folks with their money difficulties instead of making pompous statements about how I’m in the wrong and shouldn’t expect a refund.

Yorkshire_Pud

ToomanyPies said:

You mentioned

"70 units (cu ft) from Winter 2021/22"

That can't be right. Units would usually be in kWh. Gas meters measure volume in 100's cu ft or cubic metres. I'm guessing you mean 70 cubic metres which would be approximately 775 kWh?

My meter is a cubic feet meter so each unit is a cubic 🦶  of gas! The supplier adds an additional conversion multiplier to get the kWh. So it is right.

Amended for clarity after subsequent post 1 unit = 100 cubic feet.

However this doesn’t change my estimates, I know the cost of ‘a unit’.

Alnat1

Each unit is 100 cubic ft, not 1

ToomanyPies

Yorkshire_Pud said:

ToomanyPies said:

You mentioned

"70 units (cu ft) from Winter 2021/22"

That can't be right. Units would usually be in kWh. Gas meters measure volume in 100's cu ft or cubic metres. I'm guessing you mean 70 cubic metres which would be approximately 775 kWh?

My meter is a cubic feet meter so each unit is a cubic 🦶  of gas! The supplier adds an additional conversion multiplier to get the kWh. So it is right.

If your meter is an old imperial one then I think that you will find it measures in 100's of cubic feet and that is what you are billed on when converted to kWh units. Or is a really old one with lots of dials for individual numbers?

Yorkshire_Pud

pochase said:

I see that a bit different.

If I understand the OP correct he has a screenshot of the accepted meter reading given in 2022.

EDF will show the latest meter readings given with the date of the meter reading on the page were you submit the meter reading.

If he has a screenshot of this page he can proof that he has submitted the meter reading and that EDF has changed or invalidated the reading at a later time. Very likely, thaat has happeend to me more than once. The complaints team is quite good at sorting this out.

Right on! Appreciate your input. It’s got all the info on it because it’s edf own site showing 4 digit meter read, date of reading, thanks for the read and stating a bill will be produced within two working days (although it wasn’t) but the read I gave was very close allowing for more gas use before the usual 6 month bill in May  (which was an edf estimate). It was edf that requested the March 2022 read and they got it!

Think that read ‘May’ have disappeared from my account activity since but being a trusting sort I took the precaution of screenshoting their official logged in to edf meter read page in all its glory. So glad I did.