Wizzair issues

schoenusquincey

Wizzair cancelled a flight in December while we were waiting at the gate.  So far no refund, no vouchers and now they say no compensation.  How does one recoup the monies paid for a service not provided??

Westin

schoenusquincey said:

Wizzair cancelled a flight in December while we were waiting at the gate.  So far no refund, no vouchers and now they say no compensation.  How does one recoup the monies paid for a service not provided??

Have you followed and completed the claim instructions that are on their website?

Do you know WHY the flight was cancelled? 

schoenusquincey

Westin said:

schoenusquincey said:

Wizzair cancelled a flight in December while we were waiting at the gate.  So far no refund, no vouchers and now they say no compensation.  How does one recoup the monies paid for a service not provided??

Have you followed and completed the claim instructions that are on their website?

Do you know WHY the flight was cancelled? 

Filled in three claim forms and phoned and done the chat and zero!  They gave no reason for the flight being cancelled but it coud ave been weather.  I dont care about the compensation would just like the vouchers or my money back

Voyager2002

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nyck

Son's August return flight from Cyprus was cancelled  whilst they were on the tarmac , next flight offered 7 days later.

So after a few days they made there own arrangements .

1)They filled out the online wizzair claim form for expenses + compensation and they declined the claim .

Once they have officially declined email/letter

2) Goto  https://www.aviationadr.org.uk/ Dispute Resolution scheme ..

3) If you win and they dont pay or aviationadr.org.uk dont work out ...go to court

aviationadr.org.uk have agreed with my sons claim so we are just waiting for it to be finalised and hopefully Wizzair pay up .

If you just want your money back , you could try the credit card company 

onashoestring

schoenusquincey said:

Wizzair cancelled a flight in December while we were waiting at the gate.  So far no refund, no vouchers and now they say no compensation.  How does one recoup the monies paid for a service not provided??

@schoenusquincey Have you logged into your Wizzair account to see if they have refunded you in points ? From reading previous threads on this forum this has been the experience of some other Wizzair customers. If this is the case, I think that you can request that these  points are converted into a cash refund . 

TELLIT01

Read this  https://aviationsourcenews.com/airline/wizz-air-uk-fails-to-pay-out-hundreds-of-uk-based-claims/  and don't hold your breath expecting resolution to be quick or easy.

Sledger

Dont ignore the cancelled flight as that could be a few hundred Euro per passenger if its due to Wizzair. Most try to pull the "Beyond Our Control" . which BA did to me UAE to UK and when challenged  BA  replied Rolls Royce notified them of issues and they caved in when I asked for the RR instruction and the aircrafts flight log.