DFS Problem

1 Post
Newbie
Hi all,
I'm looking for a bit of advice on where to go next with my DFS problem.
we ordered a new sofa back in August 2021 and I have this morning taken delivery of their third effort to get it correctly manufactured.
it is again, wrong.
we will obviously go again with them to get another sofa to replace this one but in discussion with them they have conceded that the sofa in the configuration we have purchased is not achievable (its a corner sofa with additional units so the creepage of the units versus the cushions leaves a 350mm gap at the end)
trouble is I have no idea where to go - DFS are at best useless at escalating - we sent a letter requesting money back and didn't get a reply
ive looked up the ombudsman, but again is this the right route?
for context - we really do want this sofa - just correctly made which seems to be the difficulty, we have had wrong units, cushions etc its unbelievable the difficulty we are having. i have reams of correspondence and photos, i would be here for ages to run through the whole thing
we thought we had come to an agreement of a compromise on a manufacture issue and some money back but this latest sofa is worse than the one they collected!
any advice would be greatly appreciated
I'm looking for a bit of advice on where to go next with my DFS problem.
we ordered a new sofa back in August 2021 and I have this morning taken delivery of their third effort to get it correctly manufactured.
it is again, wrong.
we will obviously go again with them to get another sofa to replace this one but in discussion with them they have conceded that the sofa in the configuration we have purchased is not achievable (its a corner sofa with additional units so the creepage of the units versus the cushions leaves a 350mm gap at the end)
trouble is I have no idea where to go - DFS are at best useless at escalating - we sent a letter requesting money back and didn't get a reply
ive looked up the ombudsman, but again is this the right route?
for context - we really do want this sofa - just correctly made which seems to be the difficulty, we have had wrong units, cushions etc its unbelievable the difficulty we are having. i have reams of correspondence and photos, i would be here for ages to run through the whole thing
we thought we had come to an agreement of a compromise on a manufacture issue and some money back but this latest sofa is worse than the one they collected!
any advice would be greatly appreciated
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Replies
Why? It's not at all obvious to me.
It's said that insanity is doing the same thing over and over expecting a different result.
When did you actually receive the first sofa and when did you report it as faulty?
I would demand a refund as they have had more than one unsuccessful attempt to sort it. Be aware that they may be entitled to apply a discount for the time you had a satisfactory sofa.
You have very clear knowledge of exactly what you want so you should talk to other sofa manufacturers to get the right product for you, although you might have to pay a little more.
I have no idea what 'creepage of the units' is but I am sure it is something no-one wants too much of.