How much Compensation should I get for being Wrongly Accused of stealing a week before in Sainsbury

sheramber

If the payment didn’t go through then you have not paid. Have you now paid for the shopping. If not, then you can hardly expect ‘compensation’ as well as free shopping.

fimacdoodle

Well, let me think.........None !

Ayr_Rage

Age doesn't matter, you actually left the store without paying having obviously missed the message on the screen.

Have they asked you to pay for the goods now or waived that as goodwill for a genuine mistake ?

If you intend to continue shopping there don't rock the boat too hard, they may ban you from the store.

SpudGunPaul

diystarter7 said:

Hi

How much do you want?

Time to consult a solictor IMO

If that was me in your place - I'd be seeking over several million and a written apology throughout the store about the incident saying they made  a massive mistake and paid me a several figure compo. But that is me, we are all different and I'm glad it was not me as it must have been horrendous

I hope you get an idea re amount from someone else here that meets your requirements/wishhes


Btw - people do make genuine mistakes, so take innto account how quickly hey dealt with it and how

Good luck

Is that pounds sterling or magic beans?

elsien

I wonder if this thread will vanish as quickly as the Aldi one did?

And I think I can safely say you won’t be getting thousands let alone millions.
Thanks.

maisie_cat

I shopped in Waitrose once, inserted my card but removed it too quickly and walked off with £100 worth of shopping. I was in a hurry, but even so it was a stupid thing for me to do.
When I went back to the same store a couple of weeks later my loyalty card wouldn't work and I found out when I asked at customer service. They told me in front of others what had happened and because it was my fault I apologised and paid for the shopping. 
What I don't understand is why you haven't offered to pay for the shopping now that you've established that you did not in fact pay for it at the time.

MattMattMattUK

So the summary of this is that you did actually shoplift and now feel entitled to compensation because they challenged you on this, then they proved it?

cymruchris

It may have been that the supermarket could have handled it a little more sympathetically, but these days shoplifters and people that run off without paying come in all shapes and sizes (and ages).

If you've not yet paid for your shopping, how do you propose to settle the bill? As it stands, you have left the store without paying, and so technically are a shoplifter, even if it wasn't your intention.

I wasn't there to see what your screen said, but I'd be surprised if it didn't give some kind of a warning, and as a result, not offer a receipt as the transaction wasn't complete. Did you have a receipt?

In essence, I imagine you were likley not paying attention and were going through the motions of paying for your shop without really realising what was happening, and probably did get some kind of warning but dismissed it and wandered off to put your shopping in the car not realising that you'd left the checkout area operator running around trying to find you for not paying, then having to put the receipt somewhere safe (which was later lost) and security informed to keep an eye out for you. At that stage they wouldn't have known you'd innocently wandered off without realising what you'd done.

In terms of compensation - I think an apology would be sufficient - you're certainly not going to be getting hundreds or thousands, but you can of course state your case and see what's offered. I would also do the decent thing and offer to pay for the shopping that you've currently got for free. (Putting things right is a two-way street)

If your own card has caused an issue 5 times since (so 6 times in total) - I might suggest you contact your card issuer for a replacement. In all the times I've paid for goods in a supermarket, I have never had a card rejected/declined randomly. It does happen, there's no doubt, but for it to happen in the same supermarket to the same person six times is a little out of the probability zone.

diystarter7

elsien said:

I wonder if this thread will vanish as quickly as the Aldi one did?

And I think I can safely say you won’t be getting thousands let alone millions.
Thanks.

The highlighted comment, how does that help the OP??

OP, I misread your post and thought you had paid. However, it is what it is and your payment did not go through and stuff like that happens. This is why I said I always get a receipt

I actually stare at the screen as there is often a moment's delay before the scanned item appears as I fear more than not paying for the items, an item that did not scan even though it pinged. Several times I have double-checked an iten and then ask one of the shop helpers remove the item

It happens and some of the comments on this thread are not at all helpful

In light of what happend. Only you know how they treated you and in front of who etc and what was said.

I'm not sure if you was given the chance to quietly explain or asked to come to one side.

People make genuine mistakes all of the time and its how its dealt with is important.

I'm glad it was not me in your place and I am glad you got them to find the evidence that you tried. Those machines, I find confusing especially if alone as Mrs Diy is the expert and me, never really god at shops alone

Good luck - I feel for you.

Edit = highlighted the misread about payment bit

diystarter7

maisie_cat said:

I shopped in Waitrose once, inserted my card but removed it too quickly and walked off with £100 worth of shopping. I was in a hurry, but even so it was a stupid thing for me to do.
When I went back to the same store a couple of weeks later my loyalty card wouldn't work and I found out when I asked at customer service. They told me in front of others what had happened and because it was my fault I apologised and paid for the shopping. 
What I don't understand is why you haven't offered to pay for the shopping now that you've established that you did not in fact pay for it at the time.

As you have just confirmed, it happens and I hope those having a go or irrelevant cooments  at this poster who may be quite vulnerable note that.

The answer to your question is in the OP's intial post, the way the staff spoke to them and treated them, etc, etc. Payment is not the issue now it's compensation is what the question is about.

We all have different sensitivity levels but how the other treats you makes a big difference to the way most people react.