ISA transfer information required

ABUNDANT_ME

I've been trying to transfer an old ISA with Virgin to Barclays. I couldn't process it initially as I need 3 pieces of information, one of which is a "reference". Having been in touch with Virgin, they've indicated all I need to provide Barclays is the account sort code and number. Spoken to a number of people in both customer services teams to no avail. Has anyone else done this particular switch and if so, what did you provide as a "reference" since Virgin is saying I don't need one and Barclays is indicating I do. 

xylophone

I've been trying to transfer an old ISA with Virgin to Barclays.

Is it a flexi-isa?

See this post.

https://forums.moneysavingexpert.com/discussion/comment/79730794/#Comment_79730794


Otherwise, do you have a roll number with your account? If so, this will likely be required as well as the sort code/account number.

ABUNDANT_ME

Wish it was. I asked that and Virgin said I didn't have one or need it to do the transfer.

35har1old

ABUNDANT_ME said:

Wish it was. I asked that and Virgin said I didn't have one or need it to do the transfer.

It took me 23 working days to transfer A ISA from Virgin to Barclays. I have asked both providers to till me who was at fault.Received a letter from Barclays today but it basically said that the transfer had completed and did not answer the question I asked.i await answer from Virgin.You are correct that Virgin only has only sort code and account number like most banks.Roll numbers where mainly used by building society 

35har1old

ABUNDANT_ME said:

Wish it was. I asked that and Virgin said I didn't have one or need it to do the transfer.

You should ask Barclays if they submitted the transfer to the correct TISA department 
Also ask if they received account not found back from Virgin. If that is the case Virgin does not record feceiving the request.
When you filled out the transfer form
What provider did you put down
Virgin
Clydesale
Yorkshire
What sort code is on you account

ABUNDANT_ME

35har1old said:

ABUNDANT_ME said:

Wish it was. I asked that and Virgin said I didn't have one or need it to do the transfer.

It took me 23 working days to transfer A ISA from Virgin to Barclays. I have asked both providers to till me who was at fault.Received a letter from Barclays today but it basically said that the transfer had completed and did not answer the question I asked.i await answer from Virgin.You are correct that Virgin only has only sort code and account number like most banks.Roll numbers where mainly used by building society 

How did you get them to process it? I've been doing over the phone, but they won't do it without a reference at all. Was just going to put my name as the reference if they won't accept without.

xylophone

I've been doing over the phone, but they won't do it without a reference at all.

Very odd. See

https://bank.barclays.co.uk/OLB/A/Content/Files/1458261661787-280317keyfacts.pdf

Page 10/11/12

To request an ISA Transfer-In you also need the following details of the ISA you’re transferring from:

Your ISA provider name

Account details (eg sort code and account number OR plan/reference number).

You might cite the above when you contact Barclays again.

xylophone

And in view of the above you might wish to make a formal complaint.

https://forums.moneysavingexpert.com/discussion/comment/79909661/#Comment_79909661

Barnyrose

Hi I'm new here so hope I'm doing this right. I have the same experience & feel like a yoyo going between Barclays & Virgin. I opened a cash ISA(1 year fixed term @4%)on 29th December. I received a letter from Barclays in January saying VM had rejected the request as they didnt recognise my details. I checked details in Barclays letter, all correct. Contact Barclays by phone. Was told they'd sort it. I assume someone attempted to input it again as I had another letter from B saying the same, but this time the details were wrong.
Now 5 phone calls to B & 2 branch visits, they continue to tell me VM at fault. 3 phone conversations +use of their messaging service VM say they have not  received a request. I received a 3rd letter from B, same message but wrong details! I've put in complaints to both banks on 15th March. VM phoned me this morning to say they have definitely not received the electronic request & suggest B have either sent it to the stocks & shares dept, or to Clydesdale.
B have told me that as the 30 days in which to transfer has elapsed its too late & are blaming VM. "We've done everything right" 
Is it true that as 30 days have passed, its too late? 

masonic

Barnyrose said:

Hi I'm new here so hope I'm doing this right. I have the same experience & feel like a yoyo going between Barclays & Virgin. I opened a cash ISA(1 year fixed term @4%)on 29th December. I received a letter from Barclays in January saying VM had rejected the request as they didnt recognise my details. I checked details in Barclays letter, all correct. Contact Barclays by phone. Was told they'd sort it. I assume someone attempted to input it again as I had another letter from B saying the same, but this time the details were wrong.
Now 5 phone calls to B & 2 branch visits, they continue to tell me VM at fault. 3 phone conversations +use of their messaging service VM say they have not  received a request. I received a 3rd letter from B, same message but wrong details! I've put in complaints to both banks on 15th March. VM phoned me this morning to say they have definitely not received the electronic request & suggest B have either sent it to the stocks & shares dept, or to Clydesdale.
B have told me that as the 30 days in which to transfer has elapsed its too late & are blaming VM. "We've done everything right" 
Is it true that as 30 days have passed, its too late?

It probably would have been better to start your own thread, as your problem is not the same as the OP, which was about Barclays wrongly requiring a reference when sort code and account number should suffice.

If the terms state that you have 30 days to fund the fixed ISA or it will be closed, then yes it may be too late. You could appeal to Barclays to accept the transfer as a goodwill gesture, given that VM's systems are at fault here, not you. To make a successful transfer you will need to establish who is the correct ISA manager to specify on the form (Virgin Money is not a cash ISA manager). This can be done using the sort code of your ISA account and may be Clydesdale Bank or Yorkshire Bank. Given that VM are saying Clydesdale would have been wrong, it sounds like you would need to select Yorkshire Bank, but VM should be able to advise.

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