Energy Support Scheme - Am I being duped?

Scot_39

MagDee said:

Scot_39 said:

TheMilkmansDad said:

MagDee said:

TheMilkmansDad said:

total charges on pg 2 would be £1374.60 + £333(?). Page one just shows the total as already explained above.

I had some other information on Page 2, so for me the total charges is page 4, but also in the summary above.

It doesn't add the £333 to the total charges.

The £1,374.60 is the combined Gas + Electricity + VAT.

The more I read it, and the more I follow other people's instructions to more I'm sure there is a mistake on how this is being applied.

Also, why would it add the £333 to my total charges if it was a credit - it would surely be calculated as total charges - energy scheme payments - any credit payments made; Right?

£1,626.29 + 5% VAT of £81.31 = £1,707.60 < this is the actual total charges for the period.

£1,707.60 - £1,374.60 (total charges shown on bill) = £333 refunded to your bank account

Well spotted.

But have to agree can see why the OP would be very confused.

Thats a pretty opaque way of showing the EBSS credit on the account.

But also think EDF customer services must have clearly failed to explain it to OP,  especially if its a common complaint about their bill format.

Can we break this down in terms of an idiot - because clearly according to the tone in here, I current am one.

Please don't worry about offending me, I'm way beyond that in my life.

Sorry - not my intention at all

No all I meant to say - was that I agreed with the problem - that as spotted by the other poster - that line jumping from a line in small writing - with a higher actual usage figure - adding 5% - and then presenting a lower overall figure - somehow just magically adjusted by the EBSS £333 for 5 or 6 months different - wasn't well presented.

And that I would have hoped that an EDF operator could have and should have had the patience to walk you through it. It's their billing system leading to their customer's issue.

I haven't looked at the exact sequence of numbers - just that one comment and two lines - but I will have ago.

Energy bills are often presented in different ways be different suppliers anyway.

Which can lead to confusing at the best of times.

And with transient specials - like the current EBSS and EPG discounts in place - it seems to have only gotten far more confusing.

I have looked at how 3 firms present it for me, parents (geting old and struggling) and sis (who is very numerate - a wizz with excel and macros etc) - and they are all different - how they adjust or rebate the amounts - where in 4 page plus bills they put figures etc etc.

None of them EDF - so stayed out of the main analysis - as others were clearly more familiar.

I will use signs rather than credit debit - your payments positive - your debts and charges -VE

-    £246.91 - your opening balance

+ £1378.25  - your actual DD payments

- £   333.00  - your actual rebates of EBSS to your bank

- £ 1374.60 - your adjusted usage bill - but this is after EBSS credit of £333

= - £576.26

OR if look at it differently

Amount actually taken from account after rebate = £1378.25 - £333 = £1045.25 - so 6m DD- 5m EBSS

Your actual total energy use

Not the 1374.60 above but based on the line above it on p4 - £1626.29+VAT EBSS is not vat rated - i'ts not in the pre VAT figure (cannot see the breakdown - but assume it's all correct sc and kw used * kw rates etc = £1707.60

So without "them crediting you with the EBSS" as well as refundung it to your bank account - your new balance calc could loook like

-246.91 - opening balance

+1045.25 - actual money of yours taken (after rebate from your bank account)

-1707.60 - actual energy use

=-909.31

But they have not only refunded you the £333 to your bank - they have actually credited you the £333 as well vis your usage cost as rebating it - but obscurely - from what I have seen - of the bill - by subtracting from - (not adding it to as you said in another post) from actual usage to get to the £1374.60 - total on page 5 - carried to your new debit amount - so effectively the missing - but in my notation thats -1707+333=-£1374

-246.91 - opening balance

+1045.25 - actual money of yours taken (after rebate from your bank account)

-1707.60 - actual energy use

+£333

= -£576.31

Thats the obscure bit - it's the carrying the adjusted figure to the balance table - with that £333 already hidden in it

It might just have been more explicit on say P3 of 5 etc - where it totals up - I can only go on what I seen here

So far to me all that stacks up - you've had the rebate to your bank and it's been credited to your outstanding balance.

So that leaves the only thing now - is that 1626.29_VAT correct

You posted spllit 797.49 Gas + 828.80 = £1626.29+ VAT = £1707.60 as p4

So again that's the key - hence my thanks for spotting the actual real usage cost.

Those are your actual costs - but they then SUBTRACT the £333 credit - from the actua cost - before working out your balance

So going back to the original balance calc - just to be explicit -  a more obvious version might have been - to substitute actual usage and EBSS credit in place of net (EBSS compensated) cost - as they used.

-    £246.91 - your opening balance

+ £1378.25  - your actual DD payments

- £   333.00  - your actual rebates of EBSS to your bank

- £ 1707.60 - your usage bill

+      333.00 - your actual EBSS account credit

= - £576.26

So I think it looks OK.

But it's getting very late - and I could be mistaken.