Energy Support Scheme - Am I being duped?

TheMilkmansDad

You've had the £333 reduced from you energy usage. £333 accounted on your transactions showing the moneys paid back to your DD accounts. £333 in your account. Net effect you are £333 up.

MagDee

TheMilkmansDad said:

MagDee said:

TheMilkmansDad said:

total charges on pg 2 would be £1374.60 + £333(?). Page one just shows the total as already explained above.

I had some other information on Page 2, so for me the total charges is page 4, but also in the summary above.

It doesn't add the £333 to the total charges.

The £1,374.60 is the combined Gas + Electricity + VAT.

The more I read it, and the more I follow other people's instructions to more I'm sure there is a mistake on how this is being applied.

Also, why would it add the £333 to my total charges if it was a credit - it would surely be calculated as total charges - energy scheme payments - any credit payments made; Right?

£1,626.29 + 5% VAT of £81.31 = £1,707.60 < this is the actual total charges for the period.

£1,707.60 - £1,374.60 (total charges shown on bill) = £333 refunded to your bank account

Apologies for repeating some of this as I try to work this out.

So I've got £333 credit (given in form of payment to my account). 

Adding:
Gas = -£797.49
Electricity = -£828.80
VAT = -£81.31

Equals: -£1,374.60 (total charges as we agree)

Add existing debit balance of -£246.91

Equals: -£1,621.51

Plus credit payments from Direct Debit of £1,378.25

Equals grand total of -£243.26

But then at the top of the bill, screenshotted above, they then added -£333 debit to this total, to give new balance of £576.26

So they've credited it, then debited it all at the same time from what I see.

Surely it should have just been calculated a credit/payment only??

pochase

Sorry, but we don't agree. 

Adding:
Gas = -£797.49
Electricity = -£828.80
VAT = -£81.31

gets me to £1707.6.

Only after deducting the £333 I get to the 1374,60

Scot_39

TheMilkmansDad said:

MagDee said:

TheMilkmansDad said:

total charges on pg 2 would be £1374.60 + £333(?). Page one just shows the total as already explained above.

I had some other information on Page 2, so for me the total charges is page 4, but also in the summary above.

It doesn't add the £333 to the total charges.

The £1,374.60 is the combined Gas + Electricity + VAT.

The more I read it, and the more I follow other people's instructions to more I'm sure there is a mistake on how this is being applied.

Also, why would it add the £333 to my total charges if it was a credit - it would surely be calculated as total charges - energy scheme payments - any credit payments made; Right?

£1,626.29 + 5% VAT of £81.31 = £1,707.60 < this is the actual total charges for the period.

£1,707.60 - £1,374.60 (total charges shown on bill) = £333 refunded to your bank account

Well spotted.

But have to agree can see why the OP would be very confused.

Thats a pretty opaque way of showing the EBSS credit on the account.

But also think EDF customer services must have clearly failed to explain it to OP,  especially if its a common complaint about their bill format.

MagDee

pochase said:

Sorry, but we don't agree. 

Adding:
Gas = -£797.49
Electricity = -£828.80
VAT = -£81.31

gets me to £1707.6.

Only after deducting the £333 I get to the 1374,60

Those numbers are debit numbers, but in simple terms, we do actually agree.

[Deleted User]

Hi,

think we all agree that EDF could've laid out the statement making it clearer and easier to understand.

pochase

MagDee said:

pochase said:

Sorry, but we don't agree. 

Adding:
Gas = -£797.49
Electricity = -£828.80
VAT = -£81.31

gets me to £1707.6.

Only after deducting the £333 I get to the 1374,60

Those numbers are debit numbers, but in simple terms, we do actually agree.

So you agree that you have used for £1707.60 energy, but EDF is only billing you for £1374.60, £333 less than your real usage?

Government pays £333 nto EDF.
EDF pays £333 of your direct debit back to your account.,
So that is a benefit of 0
Now they are billing you £333 less than you use and you are £333 better off than without EBSS.

turnitround

MagDee said:

turnitround said:

Mine is done differently where they take they 66/67 off my bill directly. However in your case they have paid it into your bank account and then are adding it to your bill so you give it them back when you pay your bill. But you have had the money.

See, this is where I don't think it's being applied correctly.

It's meant to be support which is not needed to be paid back, yet it's being added to my overall bill which I then need to repay.

That doesn't calculate in any way I look at it.

MagDee said:

turnitround said:

Mine is done differently where they take they 66/67 off my bill directly. However in your case they have paid it into your bank account and then are adding it to your bill so you give it them back when you pay your bill. But you have had the money.

See, this is where I don't think it's being applied correctly.

It's meant to be support which is not needed to be paid back, yet it's being added to my overall bill which I then need to repay.

That doesn't calculate in any way I look at it.

It is support, you have had the money paid into your account which is there to help pay your energy bill. It is not being paid back as such, its not a loan, its just given to use to pay your bill.


I agree that the way mine is done is better because you never get the money paid into your account so it doesnt get mixed in with other money. But either way you are getting the support, presumably you pay your bill from your bank account so its just a case of not spending it till your bill comes.  I know this can be difficult which is why I prefer to just see mine as a monthly discount on my bill rather than being given it as cash.

MagDee

Scot_39 said:

TheMilkmansDad said:

MagDee said:

TheMilkmansDad said:

total charges on pg 2 would be £1374.60 + £333(?). Page one just shows the total as already explained above.

I had some other information on Page 2, so for me the total charges is page 4, but also in the summary above.

It doesn't add the £333 to the total charges.

The £1,374.60 is the combined Gas + Electricity + VAT.

The more I read it, and the more I follow other people's instructions to more I'm sure there is a mistake on how this is being applied.

Also, why would it add the £333 to my total charges if it was a credit - it would surely be calculated as total charges - energy scheme payments - any credit payments made; Right?

£1,626.29 + 5% VAT of £81.31 = £1,707.60 < this is the actual total charges for the period.

£1,707.60 - £1,374.60 (total charges shown on bill) = £333 refunded to your bank account

Well spotted.

But have to agree can see why the OP would be very confused.

Thats a pretty opaque way of showing the EBSS credit on the account.

But also think EDF customer services must have clearly failed to explain it to OP,  especially if its a common complaint about their bill format.

Can we break this down in terms of an idiot - because clearly according to the tone in here, I current am one.

Please don't worry about offending me, I'm way beyond that in my life.

Forgetting the support scheme for a moment. Let me just focus on the rest of the bill.

I had a balance of -£246.91
I owed -£1,293.29 in fuel before VAT.
I owed -£1,357.95 in fuel after VAT.

Total owed at the end of the period was -£1,604.86

I paid £1,378.25 to towards that.

This leaves an outstanding debit balance of -£226.61


Somewhere in all of this EDF has given me £333 as "non-repayable" support towards my bills in the form of £66/67 per month during that period.

Instead of putting it against my energy balance, which would give me a new total of circa £109 they paid it direct to me. 

Can someone please explain how this is calculated as a debit on my account as shown in the top screenshot, which I then have to pay back?

MagDee

pochase said:

MagDee said:

pochase said:

Sorry, but we don't agree. 

Adding:
Gas = -£797.49
Electricity = -£828.80
VAT = -£81.31

gets me to £1707.6.

Only after deducting the £333 I get to the 1374,60

Those numbers are debit numbers, but in simple terms, we do actually agree.

So you agree that you have used for £1707.60 energy, but EDF is only billing you for £1374.60, £333 less than your real usage?

Government pays £333 nto EDF.
EDF pays £333 of your direct debit back to your account.,
So that is a benefit of 0
Now they are billing you £333 less than you use and you are £333 better off than without EBSS.

No, I don't agree with that, because the usage on my fuel is significantly lesser. They have added the £333 to my fuel consumption.