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Internet contract change of terms and conditions

scruffyone
scruffyone Posts: 327 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Broadband & internet access
I have just been informed by my provider that the T&Cs regarding fees for cancellation of contract have been increased. Is this legal. I accepted a contract with them on certain T&Cs for 12 months surely they cannot be changed during that time.

Please can someone direct me on this.

Thanks.:confused:

Comments

  • QuirkyChemistry
    QuirkyChemistry Posts: 228 Forumite
    I assume that you mean Eclipse as I have just received an email about that and came here wondering the same thing. I took out the contract knowing that I was only going to be renting the house for 9 months (but shorter contracts were too expensive). I have emailed them to ask if I can just pay the remaining 3 months (as I was expecting) or if I have to pay this higher fee.

    I assume there is a get out clause for them somewhere in their contract. Anyone got any ideas?
  • normanmark
    normanmark Posts: 4,156 Forumite
    The ISP are well within their own rights to change their T&C's. However, I'd assume there would be some kind of get out clause for customers if they didnt agree to the change in the T&C's.

    Best bet is to call them to ask :)
This discussion has been closed.
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