The Guardian - Mother was scammed out of £29,000, but Lloyds showed little empathy

flaneurs_lobster

hoc said:

We not only fund the mistakes of these people we have to put up ever superfluous questions, warning messages and confirmation prompts when setting up and making payments.

.
.
.
.
 If the bank had closed her account it would have been framed as some sort of discrimination.

"these people"?

Care to elaborate what you mean by this term?

LunaLater

I agrée with the posters who say that the banks should not compensate the victim. The bank did not scam them. The bank warned them that something was wrong. The bank told them not to do it.

The bank followed the customer’s request to the letter.

pridehappy

From my point of view, if the individual had sent the money knowing there was a risk behind it, then Lloyds should not have been held responsible. Although, if the individual followed all of the protections and tips Lloyds gives, they should be accountable.

However, I know first-hand just how terrible Lloyds' service is and their attitude towards customers - they'll do anything to get out of situations where they are responsible. It's not even just on large sums of money either, something as simple as a card and payments issues and they don't take responsibility.

VXman

flaneurs_lobster said:

hoc said:

We not only fund the mistakes of these people we have to put up ever superfluous questions, warning messages and confirmation prompts when setting up and making payments.

"these people"?

Care to elaborate what you mean by this term?

My assumption is 'people who get scammed'. That's what we are talking about here.

DiamondLil

flaneurs_lobster said:

hoc said:

We not only fund the mistakes of these people we have to put up ever superfluous questions, warning messages and confirmation prompts when setting up and making payments.

.
.
.
.
 If the bank had closed her account it would have been framed as some sort of discrimination.

"these people"?

Care to elaborate what you mean by this term?

Presumably those who are too lazy/greedy to do their homework before parting with large sums of money.

The_Green_Hornet

flaneurs_lobster said:

hoc said:

We not only fund the mistakes of these people we have to put up ever superfluous questions, warning messages and confirmation prompts when setting up and making payments.

.
.
.
.
 If the bank had closed her account it would have been framed as some sort of discrimination.

"these people"?

Care to elaborate what you mean by this term?

What do you think they meant by that term?

robatwork

The_Green_Hornet said:

flaneurs_lobster said:

hoc said:

We not only fund the mistakes of these people we have to put up ever superfluous questions, warning messages and confirmation prompts when setting up and making payments.

.
.
.
.
 If the bank had closed her account it would have been framed as some sort of discrimination.

"these people"?

Care to elaborate what you mean by this term?

What do you think they meant by that term?

Hoping for a soupçon of faux outrage at a reply that hinted at immigration I expect. It's all the rage at the moment.

sheramber

the banks can't win as this thread shows 

https://forums.moneysavingexpert.com/discussion/6432137/chase-blocking-new-transfer#latest

They are at fault if they and at fault if they don't

retiringtoosoon

flaneurs_lobster said:

hoc said:

We not only fund the mistakes of these people we have to put up ever superfluous questions, warning messages and confirmation prompts when setting up and making payments.

.
.
.
.
 If the bank had closed her account it would have been framed as some sort of discrimination.

"these people"?

Care to elaborate what you mean by this term?

Careful, your prejudices are showing…