Catch-22 Problem with Barclays Phone Banking App

LiamKC

Hello,

A while ago, I was informed by a message to my Barclays App that they were changing the options for authentication of payment requests.
They were removing the option of receiving an authentication via text message and in future the only way I could authenticate was by receiving a notification in my app.
This is what has caused the problem:

1. I start the process of making a payment via the App
2. An authentication code is sent to the App
3. I have to leave the payment page to access the page where the authentication code has been sent
4. In doing so the payment page requiring the authentication process and the code is no longer valid
Catch-22

I have tried this several times to see if there is something I am doing wrong or not noticing but there's no way around it as far as I can see. I have tried speaking to a Barclays advisor - half an hour online, then 30 minutes on the phone. The advisor couldn't help me and just kept asking me questions that I had already answered.

Anyone else have this problem because I can't believe I am the only one.

All help and a resolution greatly appreciated.

wiseonesomeofthetime

I had same problem with Airtime Rewards.

Go to banking app, approve payment, return to AR app and it has reset.

Overcame by using Curve and getting verification via SMS 

Shakin_Steve

I only ever get notifications to the app when using a third party site, Sainsbury's, Argos, etc, to make a payment. What payments are you making from the app?
The only payments I make from the app are bank transfers or transfers between accounts and I don't get a notification for that.

penners324

What App is causing the problem?

Only 3rd Party sites require payment authentication. Just flick between the apps on your phone (or are you reopening the app as opposed to flicking between them?)

AstonSmith

Some low-RAM phones/tablets unload applications in the background to ensure there's enough memory for the foreground app. That includes web browsers, so I can see a situation where you get to a checkout page in (e.g.) Safari, it asks you to open the app to confirm, which unloads Safari when you do. When you switch back after confirming, it refreshes the checkout page and will either start over or error out.

@LiamKC is this the problem you're having?

If yes, possible solutions might be:

• manually unload every other app running on the device
• restart the device
• use two devices (one for the buying, one for the confirming)
  

Shakin_Steve

Or have the app on two devices, iPhone and iPad for me.

Nelliegrace

Catch 22.
We reached an impasse with phone security. It is good the bank is being careful, and Idris tried very hard to help. 
We both had trouble hearing with the background noise of the call centre, and we both had difficulty understanding accents. 
“The seventh* number IS seven.” That took some time and the dog started barking as I raised my voice.
I don’t have the security number from when I opened my account over 50 years ago. 
I can’t remember the post code from the previous address over 40 years ago, and the place is not pronounced how it is spelt. That took some time.
I cannot give any details of transactions excluding SO and DD after March 1st, they will be on the next paper statement. That is why we want a security number to set up online banking.
I have trouble getting to the branch now, that is why….
I don’t have photo I.D. No passport because I cannot travel…..
Eventually this very patient gentleman told me to hold the line and they will post me a number. ? By phone?

It was quite funny. There were lots of periods on-hold when he sought help.
The set questions made his job difficult.
I feel about 90 now.
I am impressed with the security for my protection.
It made me think of the mountain Cader Idris, inaccessible to me now.

*not necessarily that number.

Nelliegrace

The bank staff sorted the security number. I could have taken my iPad and they would have helped me set up online banking. 
They made me a cup of tea and settled me on a sofa until the angina settled. That hill gets bigger every year.